Customer Service Manager (60%)

As our new Customer Service Manager (60%) in Zürich, customer satisfaction is at the center of our values. You are the most important point of contact for our customers and ensure that they feel best cared for in every interaction. Through our service and technology, we strive for excellence continuously. Simply put: You are proud to make our customers happy - with delicious food at the workplace! Customer support: You are the first point of contact for our customers, process incoming emails, feedback, and calls professionally and efficiently. You live by our motto: "There is always a solution, never a problem." Ticket management: Learn to process customer inquiries in a structured way and solve them. With proactive solutions, you contribute to the sustainable improvement of quality. Process optimization: Help actively improve our customer service processes continuously and raise FELFEL to the next service level. Knowledge sharing & team collaboration: Exchange ideas with team members and ensure consistent, high-quality customer service through the exchange of know-how and best practices. Cross-team insights: Gain insights into various FELFEL areas (e.g., hardware, operations, quality control) and expand your understanding of our processes. Training or practical experience in customer service, communication, hospitality, tourism, or a comparable direction You love solving problems and inspiring people. You have a passion for good food and the ability to inspire others for it. You are motivated to learn, grow, and discover hidden talents. You are excited about good food and speak passionately about our offer! Fluent German and English skills (additional language skills are welcome). Non-smoker: FELFEL is a smoke-free company that focuses on good food all day! EU/EFTA or Swiss work permit required. Plenty of delicious food, just a few steps away from your desk - we fulfill all your culinary wishes... Best Barista coffee and tea for the whole team thanks to our innovative Gavetti coffee machine 5 weeks of vacation per year We grant two full weeks of "work from anywhere" per year and thus provide variety in the daily work routine We finance your Half-Fare travelcard and support our employees in using public transport New parents receive 16 or 3 weeks of fully paid parental leave from us. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age Great team events, such as our famous FELFEL Summer-Outings If this is the right job for you, then APPLY NOW, we look forward to you!