Service Advisory Consultant (all genders)

Shape innovative solutions in the service area for global top corporations, optimize their business processes, and lay the foundation for sustainable growth. Your Mission A team that sticks together, always works with the latest technologies and current knowledge, and does everything to delight its customers - that's what you can expect at Accenture Service Advisory. Your thing? Then start your career at Accenture, one of the leading consulting and technology companies, and become part of our team. You support our customers in optimizing and digitizing their service experience. You accompany service projects from the conception phase to successful project completion. Your area of responsibility ranges from defining the service strategy to measuring customer satisfaction after the implementation of initial service measures. At Accenture, you actively shape the environment in which you can develop - with working methods that suit you. You remain flexible and become part of a team full of unique people who move things together. What to expect • Building customer relationships and understanding customer needs You shape the future of customer-oriented organizations. In consulting projects, you support our customers in adapting their business and service models to the requirements of an increasingly digital world - with the clear goal of creating genuinely customer-centric companies. • Transforming our customers' service processes You optimize and digitize business processes and models for our customers and are excited about solving complex issues to create exceptional service experiences for their end customers. You advise on exciting topics such as optimizing global service organizations, processes, and channels, digital service strategies, generative and conversational KI, KI-based process automation, and Agentic AI, customer satisfaction measurement, and contact centers. • Fostering collaboration and inspiration You use design thinking methods, customer journeys, and agile project methods to successfully solve strategic and procedural challenges in customer service. You also use KI-based tools and generative KI in a targeted manner - from concept development to data analysis to documentation - and actively bring this approach into the team.