IT Supporter 2nd Level

Today

8005 Zürich

IT Support

• Permanent employment

Office

Salary range

75'000 - 90'000 CHF

01

Future employer ##

An established IT service provider with a focus on Microsoft technologies is looking for a committed supporter to strengthen the team. The company offers comprehensive IT services and enables work with modern Microsoft solutions in a professional environment. This position is aimed at technology-affine persons who want to competently support customers with IT challenges and further develop their expertise in the Microsoft ecosystem.

02

Your task ##

• Care and support of customers with technical inquiries
• Error analysis and solution of IT problems in the Microsoft environment
• Documentation of support tickets and measures taken
• Communication with customers to clarify technical requirements
• Collaboration with internal teams for problem solving and optimization

03

Benefits ##

• Participation in external further education
• Independent organization of daily business
• Flat hierarchies
• Flexible working time arrangement
• Career and advancement opportunities
• Modern workplace
• Regular team-promoting measures and company events

04

Your profile ##

• Completed training in computer science with a focus on business informatics / support
• In-depth knowledge of Microsoft technologies
• Experience in technical customer service is required
• Problem-solving competence for IT inquiries and troubleshooting
• Communication strength for the care of different customer groups in German, English, and partly also French
• Team ability and service-oriented work approach are important

05

Worth knowing ##

• Varied IT projects with modern Microsoft technologies await the team
• Close collaboration in a competent and helpful support team
• Continuous further education in current MS solutions is actively promoted
• Direct participation in customer projects and innovative IT solutions is possible
• Varied challenges due to different customer requirements and industries