Senior Technical Business Analyst Digital Identity & Open Banking (a) (80-100%)

Zürcher Kantonalbank is the second largest universal bank and the largest cantonal bank in Switzerland. With strong regional anchoring in the Zurich economic area, it has stood for stability, trust, and sustainable action for over 150 years. It combines economic stability and long-term orientation with the consistent further development of its offerings. The goal: to provide a convincing customer experience both personally and digitally.

This is exactly where the Client Channels area comes in. The focus is on central digital and physical touchpoints between ZKB and its customers, which connect needs with technology, processes, user experience, security, and operations. This includes, among other things, E-Banking, Mobile Banking, as well as digital opening, onboarding, and lifecycle processes.

Within Client Channels, the ID Management & API Banking team is responsible for secure access to ZKB's digital banking services. At the center are Customer Identity & Access Management (CIAM), i.e., the management of digital customer identities and their access rights, as well as the Open Banking platform. Specialist teams and DevOps work closely together and accompany their solutions from conception to stable operation.

For the specialist team, we are looking for you as an experienced personality at the interface between business and IT.

Your challenge

• Active co-design of the Open Banking platform and the solutions for digital customer identities and their authentication
• Collection, analysis, and modeling of functional and technical requirements as well as conversion into actionable features, user stories, specifications, and test cases
• Technical management of work packages, sub-projects, and parallel running projects from conception to go-live
• Close cooperation with development and support during testing, rollouts, and the introduction of new solutions
• Ensuring stable operation as well as compliance with regulatory and security-relevant requirements
• Regular assumption of operational responsibility, including analysis and coordination of functional and technical disturbances in second- and third-level support
• Advising internal and external partners on requirements, feasibility, dependencies, and necessary decisions

Your qualities and talents

• Completed studies (university, FH) in computer science, business informatics, economics, or similar
• At least five years of professional experience in technically oriented business engineering/business analysis, in technical project management, or in technical application management
• At least three years of experience in Customer Identity & Access Management or in the platform-related Open Banking or Open Finance environment
• Ability to specify requirements so that development teams can implement concrete solutions from them
• Experience in process and data analysis as well as in requirement determination and modeling, with UML, BPMN, or mock-ups
• Good understanding of backend systems, APIs, authentication, and security; knowledge of OAuth, OpenID Connect, or consent management is an advantage
• Experience in the coordination of technical projects and in agile working models such as Scrum or SAFe
• Analytical, independent, and team-oriented personality with strong drive, clear communication, and enjoyment in dealing with different stakeholders
• German language skills at least at C1 level as well as good English skills

As a Senior Technical Business Analyst, you shape business-critical platforms that enable secure access to ZKB's digital offerings. In doing so, you combine technical understanding with conceptual strength and accompany your topics into productive operation. Does a task with a lot of personal responsibility and direct influence on digital customer interfaces appeal to you?

Then Flurin Schwager looks forward to your application documents or your call.

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