KS-KD KV-Praktikum Customer Service

KS-KD KV-Praktikum Customer Service (100%) You love being in contact with people and finding suitable solutions for different concerns? Then you're exactly right with us! In customer service, you are the first point of contact for parents, teachers, and students. You build diverse relationships and are in daily contact with different stakeholder groups via e-mail and phone. With your sense of people and your careful working method, you process concerns reliably and professionally. At the same time, you ensure in the background that administrative processes run smoothly. Our top goal is to inspire and convince our customers of our wide range of services in the long term. Your tasks Processing and coordinating tutoring requests incl. coach mediation Various administrative tasks and assistance in office management Supporting internal organizational processes If necessary, IT First-Level-Support Ensuring high service quality and positive customer experience What you bring High service quality, pleasure in contact with employees and customers Very good language skills in German and good in English (spoken and written) Precise and structured working method, organizational talent, and quick grasp Interest in pedagogical topics Open, committed, independent, and reliable personality Interest in long-term cooperation Tech affinity and KI-Super-User/Application Agreement with our core values What we offer An appreciative, trusting, and open corporate culture Great development opportunities and co-design in a growing company Highly motivated, dynamic team Beautiful, central premises directly at Zürich Stadelhofen station Possibility of a permanent position after the completion of the internship About Us Our organization is structured according to business units and includes the two companies LearningCulture AG and Lernpraxis AG. At four central locations at Bellevue Zürich, we support hundreds of children and young people every year in developing their full potential. Our team consists of almost 200 employees – around 40 full-time employees and around 160 part-time employees with flexible working hours. LearningCulture was founded in 2013 and has since become one of the largest educational institutions. We have specialized in preparing for the Central Admission Exams (ZAP) for the gymnasium and short gymnasium, as well as for other secondary schools such as BMS, FMS, or IMS. In addition to group courses and tutoring, we are also building our private school "Progymi LearningCulture". Lernpraxis has been supporting children, adolescents, and young adults in their personal development for over 20 years. We provide orientation and offer a broad range of solutions consisting of test psychological assessments, psychotherapy, and learning coaching. Our values We have the common goal of being a healthy, stable, and successful company that continuously develops further. In doing so, we orient ourselves, regardless of our role, to the following four core values: Personal growth: The need for growth and rapid development is deeply rooted in us. We see challenges and criticism not as problems, but as opportunities. We are convinced that with willingness to perform and the right mindset, almost anything can be achieved. Hospitality: Under the motto Service Excellence, we want to not only meet but regularly exceed the expectations of our customers. In our work, we are competent and professional; in our communication, reliable and . The goal is enthusiastic customers who recommend us out of conviction. Teamwork: At LearningCulture and Lernpraxis, we stand up for each other. We communicate honestly, directly, and appreciatively. This enables a pleasant and successful cooperation to achieve our common goals. High standards: We have high expectations of the team, ourselves, and our work. We regularly reflect on our processes and procedures and ask ourselves: Can't this be done more efficiently, better, or more customer-friendly? We work hard to meet our high expectations. Do you feel addressed? Then we look forward to getting to know you! Please send us your complete application via the online form. If you have any questions, you can contact our customer service manager Orlando: Tel. . We look forward to getting to know you! The LearningCulture Team jpidc348b43jm jit0728jm jiy26jm