Head of Planning and Customer Relations

Head of Planning and Customer Relations Zürich, Switzerland | 80-100% (job sharing possible) This is your contribution Help shape the strategic direction of MeteoSchweiz as a member of the Executive Board and take responsibility for leadership, control, and planning processes Lead the Planning and Customer Relations division technically, personally, organizationally, and financially Provide foundations, structures, and processes in the areas of compliance, security, quality, enterprise architecture, and organizational development and control their implementation Steer the customer-oriented and future-oriented design of the service offering and ensure the operation and further development of the distribution channels Steer cross-divisional projects as the client Represent the Federal Office among national and international stakeholders and maintain networks with numerous key customers What makes you unique Bring a university degree (university or university of applied sciences), preferably in business administration, political science, natural sciences, or a comparable field of study Demonstrate several years of leadership and management experience in a complex organization Bring sound knowledge in strategy development, corporate management, organizational development, as well as project and portfolio management Contribute strong communication, negotiation, and social skills as well as networked and strategic thinking abilities Bring a high affinity for issues in the areas of governance and compliance Demonstrate very good knowledge of two official languages as well as good English skills In a nutshell As Head of Planning and Customer Relations, you will take on a key role in the strategic further development of MeteoSchweiz. You combine corporate management, national and international public relations, governance, and customer orientation, create optimal framework conditions for service delivery, and promote cross-divisional cooperation. With your contribution, you strengthen the position of MeteoSchweiz as a modern, reliable, and customer-oriented national weather service. What we offer Working for Switzerland We are committed to the Swiss success model and work for the well-being of the population. Lived diversity Thanks to equal opportunities, we develop our competencies and bring in different perspectives. Healthy at the workplace We support and advise our employees in the area of physical and mental health. All benefits The Federal Office for Meteorology and Climatology (MeteoSchweiz) is the national weather service of Switzerland. We record and forecast weather and climate in Switzerland, thereby making a sustainable contribution to the well-being of the population and to the benefit of the economy, science, and the environment. The offices of the Federal Department of Home Affairs (EDI) are systematically committed to good working conditions and the health of their employees and are awarded the Friendly Work Space label. Additional information Are you applying with another person in job sharing? Please note that each person must apply individually via their own application account. The cover letter can be identical. Please submit your application by August 9, 2026, at the latest. The initial interviews will take place in calendar weeks 35 and 36. Questions about the position Questions about the application - Horn Co-Head of HR jpid82f801ejm jit0729jm jiy26jm