M365 Service Engineer with Requirements Engineering and Consulting 80 - 100%

M365 Service Engineer with Requirements Engineering and Consulting 80 - 100% # The Amt für Informatik (AFI) is the IT competence center of the Canton of Zürich. It provides comprehensive services in the area of central IT infrastructure and cantonal-wide applications for directorates, authorities, the judiciary and independent institutions. Tasked with the implementation of the new Information and Communication Technology (ICT) strategy, the Amt für Informatik accompanies and supports the Canton of Zürich into the digital world. Microsoft 365 is one of the central working platforms in the Canton of Zürich. Around 30 administrative units and the secondary level II schools work with it daily. We are specifically expanding our internal know-how in the M365 service and are therefore looking for an experienced engineering personality who combines technical skill with consulting and workshop competence. You will work in the Collaboration team, operate and further develop our M365 service components, and at the same time be the internal contact and sparring partner for our external suppliers. Additionally, you will support our partners in the educational environment, where you will collect the requirements of the schools and translate them into viable solutions. Your tasks ### • Engineering and operation of the M365 service components such as Teams, SharePoint Online, OneDrive and Viva Engage • Processing of requests at the ticket level as well as participation in incident, problem and change management according to ITIL, including 2nd and 3rd level support • Recording requirements of the clients and translating them into solution proposals and decision-making bases • Advising specialists and users as well as conducting workshops, presentations and training • Change and stakeholder management in your subject area: You coordinate with the relevant stakeholders and promote the acceptance of new solutions • Internal contact and sparring partner for our external suppliers, technical control and quality assurance of the assigned work packages • Supportive deployment in the educational environment: Recording requirements of secondary level II schools, conducting introductory workshops and advising schools on storage structures, metadata and permissions • Participation in service catalog, operating model and technical documentation • Technical sub-project management What you bring with you ### • Completed training in informatics (HF, FH, Bachelor or equivalent) • At least 5 years of experience in the field of Microsoft 365 at Junior+ level • In-depth knowledge of SharePoint Online (site design, libraries, permissions, metadata) and Microsoft Teams (advantageously Microsoft Education version) • Microsoft certifications in the M365 environment as well as ITIL 4 Foundation • Experience in data migrations as well as in 2nd and 3rd level support, ITIL knowledge • Knowledge of Entra ID, permission control and group logic, basic understanding of M365 governance and compliance • Proven consulting and workshop competence: You record requirements, moderate and explain complex topics understandably • Experience in change and stakeholder management in the IT environment • Strong communication skills, empathy and enjoyment of contact with specialists, managers and schools • Independent, structured, efficient and service-oriented way of working • German business fluent (C1), English fluent (B2) • Advantageous: • Experience in the public sector or in the educational environment • Knowledge of automation and in the M365 Copilot environment What we offer ### • Wide range of applications and an IT system landscape corresponding to the latest state of the art • This interesting task offers you a high degree of independence as well as personal responsibility in a motivated team • Your work-life balance is important to us, so we support you with home office options and flexible working hours • The Canton of Zürich is a solid, fair and reliable employer, with a modern working environment in the heart of Zürich Do you feel addressed? ### Then we look forward to your application. Please use the online tool for this, so that we can process your documents. Matthias Meier (Leiter Collaboration) will be happy to answer your questions at tel. no.: +41 43 259 18 18. Perhaps your new environment? www.zh.ch/afi