KV Internship in Customer Service – 12 Months (100%)

Do you enjoy contact with people and like to find suitable solutions for different concerns? Then you're exactly right with us! In customer service, you are the first point of contact for parents, teachers, as well as students. You build diverse relationships and are in daily contact with different stakeholder groups by email and phone. With your sense of people and careful work, you process concerns reliably and professionally. At the same time, you ensure that administrative processes run smoothly in the background. Our top goal is to inspire and sustainably convince our customers of our wide range of services. Processing and coordination of tutoring requests incl. coach mediation Diverse administrative tasks and assistance in office management Support of internal organizational processes Possibly IT first-level support Ensuring high service quality and positive customer experience High service quality, pleasure in contact with employees and customers Very good language skills in German and good in English (spoken and written) Precise and structured work, organizational talent, and quick comprehension Interest in educational topics Open, committed, independent, and reliable personality Interest in long-term cooperation Tech affinity and KI super user/application Agreement with our core values A appreciative, trusting, and open corporate culture Great development opportunities and participation in a growing company Highly motivated, dynamic team Beautiful, central premises directly at Zurich Stadelhofen station Possibility of a permanent position after the internship Our organization is structured according to business units and includes the two companies LearningCulture AG and Lernpraxis AG. At four central locations at Bellevue Zurich, we support hundreds of children and young people every year in developing their full potential. Our team consists of almost 200 employees – around 40 permanent employees and around 160 part-time employees with flexible working hours. LearningCulture was founded in 2013 and is now one of the largest Zurich educational institutions. We have specialized in preparing for the central admission exams (ZAP) for long and short gymnasiums as well as for other secondary schools such as BMS, FMS, or IMS. In addition to group courses and tutoring, we are also building our private school "Progymi LearningCulture". Lernpraxis has been supporting children, adolescents, and young adults in their personal development for over 20 years. We provide orientation and offer a broad range of solutions consisting of test psychological assessments, psychotherapy, and learning coaching. We have the common goal of being a healthy, stable, and successful company that continuously develops further. In doing so, we orient ourselves, regardless of our role, to the following four core values: Personal growth: The need for growth and rapid development is deeply rooted in us. We see challenges and criticism not as problems, but as opportunities. We are convinced that with willingness to work and the right mindset, almost anything can be achieved. Hospitality: Under the motto Service Excellence, we want to not only meet but regularly exceed the expectations of our customers. In our work, we are competent and professional; in our communication, reliable and fast. The goal is enthusiastic customers who recommend us out of conviction. Teamwork: At LearningCulture and Lernpraxis, we stand up for each other. We communicate honestly, directly, and appreciatively. This enables a pleasant and successful collaboration to achieve common goals. High standards: We have high expectations of the team, ourselves, and our work. We regularly reflect on our processes and procedures and ask ourselves: Can't this be done more efficiently, better, or more customer-friendly? We work hard to meet our high expectations.