Backoffice Agent APSOparts (all genders)

• 20 July 2026 • 100% • Indefinite duration • Zürich Do you enjoy communicating with customers, finding solutions, and creating exceptional service experiences in a dynamic e-commerce environment? Are you a person who thrives on building relationships, coordinating with different teams, and ensuring that every customer interaction is smooth and professional? YOUR MISSION • As a Back Office Agent, you are the trusted partner for your customer portfolio. You ensure a seamless customer experience by managing orders, coordinating with internal stakeholders, and providing exceptional service from demand to delivery. • Establish and maintain strong relationships with assigned customers, guaranteeing exceptional service and long-term loyalty. • Manage the complete process from order to payment, including quotes, order management, credit notes, and customer claims. • Identify business opportunities and potential revenue risks, proactively supporting company growth. • Coordinate with internal teams, including Purchasing, Logistics, Production, Quality, Engineering, Regulatory Affairs, and Key Account Management - to ensure accurate and timely deliveries. • Act as the main point of contact and escalation partner for customer inquiries, resolving issues effectively and professionally. • Prepare and issue certificates, declarations of conformity, and other customer documents. • Continuously contribute to process improvement and the provision of a first-class customer experience. YOUR PROFILE • Commercial training (e.g., Business Administration, Sales, or equivalent commercial qualification). • At least 1 year of experience in inside sales, customer service, or back-office support for industrial products. • Strong customer relationship management skills with a service-oriented mindset. • Experience with HubSpot CRM would be a great advantage. • Professional proficiency in German and English. • Additional European languages (such as French or Italian) are a plus. • Pragmatic, hands-on, and solution-oriented approach to work. • Excellent communication, organizational, and problem-solving skills. • Team spirit, appreciating cross-departmental collaboration in an international environment. APSOparts DNA APSOparts is a subsidiary of the Angst+Pfister group. For over 100 years, Angst+Pfister has been developing, manufacturing, and supplying high-quality industrial components to customers worldwide. For 15 years, APSOparts has offered more than 100,000 standard products via its online shop, allowing our OEM customers to easily source their daily industrial needs. With our customers, we are committed to driving sustainable growth and long-term success. YOUR BENEFITS • A dynamic and international working environment with short decision-making processes. • A collaborative team culture where your ideas and contributions matter. • Opportunities for professional development and continuous learning. • Flexible working arrangements with the possibility of hybrid work. • A competitive salary and attractive social benefits. • A modern workplace with the tools and support necessary for your success. • A company that values trust, responsibility, teamwork, and customer excellence. • The opportunity to have a visible impact on customer satisfaction and business success from day one. Do you recognize yourself in this job offer? Do not hesitate to apply! For more information about people and careers, visit our career page: People & Career | Angst+Pfister (angst-pfister.com)