Commercial Clerk Back Office 80 - 100%

Our client, one of the largest banks in Switzerland, is looking for a personality who has customer service in their blood and wants to take the next career step. You start as a temporary employee and can prove yourself over a period of six months. Your diligence will be seen and rewarded. Our client treats its employees as if they were regular employees. Many have made the transition from a temporary relationship to team leader. Therefore, do not miss your chances, we look forward to your application. Applicants seeking an interim solution of at least 6 months are also welcome. Commercial Clerk Back Office (m/f/d) 80 - 100% Your challenge: Professional telephone consultation of incoming calls Answering questions regarding invoices, payments, and credit card availability. You also support our customers with all questions regarding our e-services and contribute to ensuring they achieve the best possible use of our platforms. Furthermore, you will continuously expand your knowledge of our wide range of products, processes, and services in order to always be able to offer our customers comprehensive and competent help. In critical moments such as card loss or fraud, you are the calming anchor for our customers and stand by them empathetically and effectively. Your qualities: You have completed an apprenticeship or Matura You have excellent German and Swiss German skills Communicating in English is no problem You are very familiar with e-services Preferably, you already have experience in a Contact Center Customer enthusiasm is not a foreign word to you and you always find tailor-made solutions and answers You have good knowledge of common MS-Office programs and are technically savvy You are able to familiarize yourself with different systems and processes Your criminal record and extract from the debt enforcement register are clean Multitasking ability, very reliable, friendly, and a healthy dose of humor Benefits: Our client offers attractive conditions, first-class benefits, and comprehensive social benefits that go far beyond the industry standard. Flexible working models such as part-time, job sharing, and hybrid working are possible. The locations are conveniently located with internal parking facilities. In addition, employees can expect an agile working environment characterized by innovation, digitalization, and an outstanding Customer Experience jpid2f0e44ejm jit0729jm jiy26jm