Customer Advisor Special Services (m/f/d) 80 - 100%

Is it also your motto that there is no second chance for a good first impression? And do you also understand «Customer Care» not just as pure advice for our customers, but also as the unique opportunity to expand and maintain the customer relationship?   The Direct, Digital & Customer Care division is an important sales channel of Zurich Switzerland and ensures through telephone and digital advisory and sales solutions that our customers receive the best protection in every life situation. As a Special Service Advisor in Special Services, you process inquiries from international customers, partners, and existing customers on the telephone, answer written correspondence reliably, and convey to the customers the feeling of being in good hands with you.   Our ambition is to lead the customer- and technology-driven transformation in the Swiss insurance market. Do you want to become part of this journey? Then this could be your next career step. * * Find out here why Zurich Switzerland counts among the «Top 3» employers in Switzerland. Become part of it too and apply as a Customer Advisor Special Services.  * *   What you do   • You process incoming customer inquiries and concerns (written and by telephone) • You are responsible for high-quality processing of cancellations and terminations You work in complaint management and provide professional support to your colleagues • You provide competent information for customer inquiries and ensure high-quality processing of written customer correspondence • You take on offline activities such as administrative and organizational tasks     What you bring   • Successfully completed commercial training, ideally in the insurance or finance industry • Interest and enjoyment in advising as well as in telephone and written customer contact • Quick comprehension for the confident handling of IT applications and processes • Excellent communication skills and strong customer orientation • Proficient German as well as French and Italian in spoken and written form, any additional language as well as English is an advantage     Your contact   Talent Acquisition Consultant: Eleni Bourtzakis (044 628 20 51)     Additional information   Part-time or full-time: 80-100% Work location: Zürich, Oerlikon Hybrid working: up to 40% \#LI-Hybrid  We look forward to your online application - even without a cover letter. We would be pleased if you could convince us of your motivation during a personal meeting.     Who we are   Zurich is a strong brand - more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting further training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture characterized by acceptance, diversity, and team orientation.   At Zurich, we nurture a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust, and help them reach their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents as well as the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.     Why has Zurich been successful for over 150 years? See for yourself here and become part of it.     Information for recruitment agencies   Zürich does not accept unsolicited applications from recruitment agencies for this position. Recruitment agencies are therefore requested not to submit applicant documents to our employees or via our online career portal. We decline any responsibility for unsolicited applications as well as any fees and thank you for your understanding.