ICT Service Engineer / Product Owner

Your future begins here # You will actively help shape the configuration and operation of Allegro, our central B2B order management system in the telecommunications environment, and coordinate the connection to the relevant peripheral systems. As a Service Engineer, you will capture technical requirements, analyze them, and translate them into concrete configuration requirements. At the same time, you will accompany the introduction of ServiceNow as part of the Mercury strategy, thereby supporting the modernization and standardization of our IT and operational processes. As part of the Config Team, you will ensure that our production and test environments are reliably, performantly, and consistently configured. In doing so, we rely on teamwork, expertise, and agile collaboration. Quality, responsibility, and clear communication are central to us. You can expect a well-coordinated, helpful team with strong cohesion. • You take on solution responsibility for Allegro in the configuration context, concretize high-level requirements, and evaluate their impact on configurations and interfaces • You coordinate the configuration with the responsible configurators, test the implementation in the relevant environments, and automate recurring configuration tasks • You work closely with the product owners in refinements and develop the corresponding solution designs • You document processes, configurations, and architectural decisions and accompany the introduction and development of ServiceNow as part of the Mercury strategy Your Skills • Degree (ETH/Uni/FH/HF) in Business Informatics or a similar field • Experience in ICT Solution Engineering / Business Engineering, with telco products, data models, as well as ordering/billing processes • Experience in Requirements Engineering, including breaking down business requirements into technical requirements and detailed specifications • Experience in coordinating stakeholders (internal/external customers, IT and specialist departments) as well as acting as a consulting contact point for solution design and technical feasibility • Experience in testing configuration changes on different environments • Initial ServiceNow experience as well as knowledge of Jira, Confluence, or comparable tools is an advantage • Experience with AI-supported Ops/DevOps tools as well as prior experience in a SAFe/ART setup is an advantage • You are committed, curious, willing to learn, and have high quality standards, enjoy teamwork, communicate clearly and openly, and are fluent in German and English With us, you have the opportunity to work in one of our offices in Switzerland or from your home office. In doing so, you will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial advantages, and exciting opportunities for professional development. Benefits. Is it a match? Apply now. # Discover what you can do # Further questions? Here you will find answers to the most important and frequently asked questions. *To all recruiters: Swisscom does not accept resumes from agencies. Please do not forward resumes to our job's alias, to Swisscom employees, or to any other organizational office. Swisscom is not responsible for fees associated with unsolicited resumes.* ### ### Contact Person Tara Graber ### ### Talent Attraction Partner ### ### ### ### Your Homebase Swisscom (Schweiz) AG ### ### Pfingstweidstrasse 51, 8005 Zürich ### ### 0:00 /  1:20