Supporter:in eBanking Service 80-100%

You advise our customers with great commitment and passion regarding the digital channels and represent their interests as well as those of Zürcher Kantonalbank. As a focal point between our customers and sales, we offer individual support and tailor-made solutions. Are you ready to become part of a great team? Tasks • You ensure the telephone and written 1st level support of our digital channels (eBanking, ZKB Mobile Banking, ZKB TWINT, frankly, ZKB InfoApp, Finanzinfos) • As a Digital Enabler, you accompany our customers through digitalization with enthusiasm • First point of contact for our customers in the processing of fraud cases • You take on responsibility for evening and weekend shifts on a rotational basis Occasionally you support and work in projects and in testing Requirements • Professional experience in telephone communication, such as Contact Center, in personal customer advisory, or in IT support • With your above-average IT affinity and your interest in new technologies and trends, you actively help shape the innovation process • Thanks to your pronounced empathy, you can easily empathize with our customers and their needs • You are a communicative personality and have great enthusiasm for customer contact • You master German and English in spoken and written form; knowledge of further foreign languages in another national language is an advantage Offer • Entry into a versatile career - as a supporter in the eBanking Service, we offer you an extensive range of development and qualification opportunities • You will become part of a dedicated, dynamic, and family-like team • Various events and internal networks offer you the opportunity to network quickly • An attractive workplace in the lively Zürcher Kreis 5, directly at the Hardbrücke station, awaits you • We offer attractive remuneration, consisting of a fixed basic salary and a variable compensation • An attractive overall package with many benefits and discounts, such as support for public transport, special conditions for banking transactions, additional insurances, and mortgages