Customer Service Employee

What you should know about us ##

The Emil Frey Gruppe is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation, and customer orientation are the supporting pillars of the company. The focus of the activities lies on the import of automotive brands, the operation of garages, the logistics of spare and accessory parts, as well as the provision of financial services. Emil Frey Digital AG belongs to the Emil Frey Gruppe and is a full-service communication service provider for the automotive industry as well as responsible for digitalization within the Emil Frey Gruppe. To strengthen our team in Zürich Oerlikon, we are looking for, effective immediately or by arrangement, a

Customer Service Manager

Your tasks ##

• Professional processing of customer inquiries via telephone, email, and other digital channels in German and French
• Recording, qualifying, and documenting inquiries (e.g., in JIRA)
• Supporting customers in the analysis and resolution of problems related to our technical products and services
• Coordination of feedback and follow-up until clean case closure
• Close cooperation with product management, implementation, academy, and development in more complex cases
• Ensuring efficient, transparent communication between customers and internal departments
• Passing on recurring topics and improvement potential to the responsible departments (product, project, academy, etc.)

Your profile ##

• Completed commercial training or comparable qualification
• Initial professional experience in customer service or in a similar function is an advantage
• Basic understanding of technical products or SaaS solutions; willingness to familiarize yourself with our solutions (INSiDE, Carmarket)
• Team-oriented, flexible way of working and high service orientation
• High social competence and enjoyment of direct contact with customers, even in demanding situations
• Careful, structured way of working and good time management
• Willingness to take responsibility for cases and actively bring them to completion
• Basic JIRA knowledge or experience with similar ticketing systems is an advantage
• Strong communication skills, both oral and written:

very good German and French skills in spoken and written form are a must; any additional language is an advantage

What we offer you ##

You will find a new challenge with exciting tasks and much more with us:

• Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels, and much more)
• Our own, attractive pension fund as an independent pension institution
• A long-term company perspective
• Individual training and development opportunities
• At least 25 days of vacation

How you can contact us ##

We look forward to receiving your complete application (including CV, work certificates, etc.) via the link "!". For reasons of better readability, simultaneous use of masculine, feminine, and diverse language forms (m/f/d) is omitted. Female and other gender identities are expressly included. For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and difference. We are convinced that a diverse workforce, as well as an integrative culture, enables us to realize our full potential.