FM Area Manager - 100% - m/f/d

For the regions Zürich and East, NWCH and Center and French-speaking Switzerland (Romandie).

The aim of this function is to take over and commission the branches of the assigned area according to the specified deployment sequence and the deadlines of the implementation plan. Subsequently, the agreed quality standards are to be ensured, the employees are to be led, and the customer relationship with the branch managers is to be maintained in their respective language.

TASKS AND RESPONSIBILITIES

. Takeover and commissioning of the branches

• + Management of the three implementation phases per branch:
• 30 days before commissioning (J-30): Joint inventory with the branch management and comparison of the initial situation.
• 14 days before commissioning (J-14): Preparation of the takeover and coordination of the necessary measures.
• Day of commissioning (J0): Accompanied commissioning and ensuring a smooth transition.
• Carrying out the quality controls seven and 30 days after commissioning (J+7 and J+30).
• Creation and signing of an acceptance or handover protocol together with the branch management.
• Ensuring the timely implementation of all branch takeovers according to the specified deployment and rollout plan.

. Coordination of the sprints and area management

• + Cooperation of all four area managers during the ongoing implementation phase.
• Management and monitoring of the sprints in one's own area of responsibility.
• Ensuring coordination between the areas and the uniform application of the specified processes.

. Personnel management and deployment planning

• + Recruitment, induction, and training of the employees and technicians of one's own area.
• Organization and coordination of the deployment and work schedules.
• Accompanying the takeover of existing personnel.
• Creation and maintenance of the on-call and standby service plan.
• Ensuring adequate personnel coverage and smooth operational operation.

. Quality assurance and operational service delivery

• + Carrying out regular quality controls according to the specifications of the binding operating manual.
• Processing and rectification of identified deficiencies and open points.
• Ensuring compliance with the specified reaction and processing deadlines P1–P7 in one's own area.
• Monitoring the service quality and implementation of necessary corrective measures.

. Customer care and communication

• + Central contact person on site for the branch managers of one's own area.
• Communication and support in the respective language of the branch management.
• Carrying out coordinations during commissioning as well as during the follow-up check after 30 days.
• Ensuring constructive cooperation and rapid processing of requests and complaints.

. Winter service

• + Planning and coordination of snow removal and salt spreading service in one's own area.
• Ensuring that branches with an area of at least 600 m² are included in the corresponding winter service by Sprint 5 at the latest.
• Ensuring readiness for winter service by 15 October 2027.
• Coordination of the winter on-call and standby services.

. Reporting and system maintenance

• + Participation in the weekly operational area meeting.
• Ensuring that one's own teams record all relevant order, performance, and quality data completely and correctly in ServiceChannel.
• Monitoring data quality and timely documentation of the work performed.

. SUCCESS CRITERIA AND PERFORMANCE MEASUREMENT

Timely branch takeovers

• + All branches of one's own area are taken over and commissioned in the intended calendar week.
• No commissioning without a signed inventory or the required handover protocol.

Quality assurance

• + 100% of the intended quality controls after seven and 30 days are carried out and documented.
• Identified deficiencies and open points are rectified within 15 days.

Personnel management

• + Absence rate and staff turnover in one's own area...