Team Member Authorisation in 24h shift operation / 7 days 100%

What exactly you do here: Analyzing suspicious transactions Telephone customer contact in case of irregular card use for fraud prevention and prevention of credit card misuse Independent processing of card blocks and limits, ordering replacement cards etc. Sending reports to the Fraud Prevention Team in the event of fraudulent transactions On all weekdays in 24h shift operation (incl. night shifts) How it works well with us: Completed vocational training, preferably in the commercial sector Fluent language skills in German and French are required. Being linguistically proficient in Italian is an advantage Very good MS-Office user skills and general IT affinity Resilient, flexible service- and solution-oriented personality, who feels comfortable in a dynamic environment and possesses a prompt and reliable way of working