Responsible for ICT and Digitalization (60 – 80 %)

Winterhilfe Schweiz is the umbrella organization of all cantonal organizations of Winterhilfe. As a national aid organization with ZEWO certification, we have been supporting people in material need in Switzerland daily since 1936. We are 100% financed through donations. Winterhilfe relieves people with tight household budgets and promotes social participation. Last year, we supported around 50'000 people throughout Switzerland, of whom over 27'000 were children and young people.

We are consistently expanding our digital way of working and want to offer a common IT system landscape to as many cantonal organizations as possible in the medium term. For our office in Zürich, we are looking for a Responsible for ICT and Digitalization (60 – 80 %) as of 1 January 2027 or by arrangement.

Your area of responsibility includes the following activities:

• User support: First-level support for the head office and the cantonal organizations, including training
• Administration and expansion of Microsoft 365 including SharePoint and Teams: users, access, and licenses
• Superuser of our specialist and financial systems: user management, training, and troubleshooting
• Operation of the IT infrastructure, the devices, and telephony including backup and emergency concepts
• Maintenance of our website and digital templates (fact sheets, forms)
• Management of our external service providers: requirements, interfaces, service levels, and costs
• Further development: automation and AI with leadership for our AI policy, information security, and data protection
• Co-shaping our IT strategy
• We are looking for
• Enjoyment of digital transformation: you want to build and develop something with us
• IT training (EFZ, HF or FH)
• At least 3 years of experience in IT support or in IT responsibility, ideally in an SME or an NPO. You can start independently in support and M365 administration.
• Sound know-how in Microsoft 365, Cloud, data protection (DSG), and security
• Proactive, structured way of working, you explain technology in an understandable way
• Very good German, good French skills

Co-shaping our IT strategy We are looking for

What awaits you

Meaningful work with real impact in a traditional, Switzerland-wide active organization: an independent key role with great creative freedom, reporting directly to the management, in a dedicated team of 13 employees with flat hierarchies. In addition, further education, flexible working hours, and an attractive workplace in Zürich, 8 minutes on foot from the main station, partly home office.

Interested? Then please send your complete electronic application dossier with a cover letter and salary expectations. Questions can be answered by Maja Surbeck, Head of HR and Finance, Tel. .

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