Technical Operations Specialist 80-100% (f/m/x)

comparis.ch is the leading comparison platform in Switzerland. For over 30 years, we have been comparing tariffs and services, among other things, from health insurance companies, insurance companies, banks, and telecom providers, and offer the largest Swiss online marketplaces for real estate and cars. With comprehensive comparisons, we create transparency and help our users make the right decisions for them. With over 80 million visitors per year, we are one of the most used websites in Switzerland. Nine out of ten people know us as THE independent comparison platform in Switzerland. Now that we've got the company part out of the way, let's get to the point: we need your support! As a Technical Operations Specialist, you are the technical interface between our partners, operations, product management, and our engineering team. You ensure the smooth operation of our marketplace products - especially our real estate marketplace. In doing so, you analyze technical questions from our partners, systematically investigate problems, and solve them as independently as possible. Your tasks Analysis and processing of technical partner inquiries regarding our marketplace products Root cause analysis of problems along the entire data, import, and publishing pipeline Independent correction of configuration errors and minor technical problems Technical triage as well as creation of meaningful tickets for engineering in case of more complex issues Technical onboarding of new CRM, portal, and agency partners, including configuration and commissioning of new integrations Validation of data quality, field and category mappings, as well as accompanying test deliveries until successful go-live Monitoring and analysis of logs, technical services, and data quality for early detection of anomalies Support for our partners in technical matters regarding APIs and integrations Documentation of solutions, maintenance of runbooks, and continuous improvement of our support and operational processes Close collaboration with operations, account management, product management, and engineering Completed vocational training or a degree in computer science, business informatics, or a comparable field Initial professional experience in 1st or 2nd level technical support, technical operations, system integration, or a comparable role Analytical thinking and enjoyment of systematically analyzing technical problems and finding sustainable solutions Basic technical understanding of data flows, APIs, web applications, and system integrations Initial experience with databases (SQL or NoSQL) and the willingness to familiarize yourself with databases and technical systems Structured, independent, and solution-oriented work as well as a good sense of when a problem should be solved independently and when it makes sense to escalate it Communication strength and the ability to convey technical facts in a understandable way to different target groups Very good German language skills and good English language skills Experience with monitoring and log analysis tools like Kibana or Datadog Knowledge of REST APIs, Auth0, Azure Blob Storage, SFTP, or CDN solutions Initial experience in reading backend code (e.g. .NET) Knowledge of CRM systems like Zoho Experience in the marketplace, platform, or SaaS environment At Comparis, we believe that we achieve the best results with self-responsible action by all employees. We cultivate a culture of transparency, mutual respect, and trust. We live lifelong learning, try out a lot of new things, and continuously develop ourselves as individuals, but also as a team. Additionally, you can expect flat hierarchies, a lot of autonomy, and scope for design, as well as a competent and motivated team that advises, supports, and makes it easy for you to grow beyond yourself. Last but not least, we offer flexible working hours with the possibility to work remotely and the option to take unpaid leave. Then don't hesitate and apply for our position today. If you have any questions, Simone, our People Business Partner, is at your disposal. We look forward to your application! Note for recruiters: For this position, we only consider direct applications.