Customer Care Employee BANK-now, 90%

Switzerland - Zürich

Customer Advisory / Relationship Management

Personal & Corporate Banking

Tasks

Do you enjoy customer contact on the phone? Do you want to work in a dynamic team? Do you enjoy competently advising customers with their various concerns? Then please get in touch with us. We are looking for a colleague who has a flair for customer concerns. These are your core tasks: - Competent telephone advice and support for our customers in all private credit matters - Developing solutions tailored to customer wishes - Triaging and forwarding customer inquiries - Various administrative tasks such as processing written customer inquiries - Answering customer inquiries via chat

Automatic Job Code

343638BR

City

Zürich

Job Type

Part-time

The Career Comeback Program

We are open to applications from career returners. More information about our program: ubs.com/careercomeback.

Team

At BANK-now, a Swiss SME culture awaits you, embedded in the UBS Group. We are proud of our agile and collegial environment, in which (almost) everyone knows each other. Here, every employee is part of our success story. We are proud of our flat hierarchies and short communication channels. The team consists of motivated and certified experts. Diversity helps us to grow together. Therefore, we are committed to promoting and maintaining diversity, equal opportunity, and inclusion. This strengthens our business and brings added value to our customers.

Skills and Experience

• KV/Bank apprenticeship or comparable vocational training
• Enjoyment in dealing with people, confident and professional appearance
• High service orientation
• Independent, precise work and the ability to set priorities
• Committed effort for the success of the entire team
• Stylish German as well as good oral French skills. Any additional language is an advantage.

About us

UBS is a leading global asset manager and the leading universal bank in Switzerland. We also offer diversified solutions in Asset Management and focused capabilities in Investment Banking. Headquartered in Zürich, Switzerland, UBS is present in more than 50 markets worldwide.
We know that great work is never done alone. Therefore, we place collaboration at the center of everything we do. Because together we are more than just ourselves. Would you like to learn more? Visit ubs.com/careers.

How we hire

It may be that we ask you to complete one or more placement tests during the application process. Find out more about it (EN)

This is us

At UBS, we know that our employees, with their diverse skills, experiences, and backgrounds, make up our success. We are passionately committed to putting our employees first by offering them new challenges, a supportive team, development opportunities, and, if possible, flexible working conditions. Our inclusive culture brings out the best in our employees, regardless of where they are in their career path. And we use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. Therefore, collaboration is at the center of our actions. Because together we are stronger.
We are committed to the inclusion of people with disabilities and strive to make our application process accessible to everyone. Should you require support during our recruitment process, please feel free to contact us at any time (EN).

Contact details

UBS Business Solutions SA
UBS Recruiting

Legal Notice

UBS is an employer that promotes equal opportunity. We respect all employees as individuals as well as the different cultures, perspectives, skills, and experiences of our staff.

About BANK-now

BANK-now is a subsidiary of UBS and is one of the leading Swiss specialists for loans and leasing. Since 2007, we have been offering consumer loans for private individuals as well as leasing solutions for private customers and companies. Our headquarters is located in Zürich. Our location is supplemented by branches throughout Switzerland. Over 300 employees are committed to our customers. More about us: bank-now.ch/jobs-und-karriere