Specialist Central Complaint Management German and French 80-100%

Specialist Central Complaint Management German and ösisch (m/f/d) 80-100% Welcome to your future! 55.000 colleagues in 215 countries and territories. Together on the way to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the very beginning. Together we continue to develop! Specialist Central Complaint Management German and ösisch (m/f/d) 80-100% Does the thought of actively shaping customer experiences and understanding complaints as an opportunity motivate you? In our team, you will make a direct contribution to customer satisfaction by centrally managing and analyzing complaints and using them for the continuous improvement of our services. Find out here why Zurich Schweiz counts among the «Top 3» employers in Switzerland. Become part of it too and apply as a Specialist Central Complaint Management. What you do You triage and coordinate complaints & dissatisfaction and work closely with the specialist departments You ensure the desired quality, solution orientation, fairness and customer centricity by providing feedback and training throughout Switzerland You independently process complex and critical cases with direct customer contact You conduct active stakeholder management including close cooperation with the management of Zurich Schweiz as well as cross-departmentally with specialist experts (e.g. claims, sales, underwriting, legal) You carry out quality checks & continuous improvement measures, create analyses, recognize patterns & support with reportings What you bring Completed commercial training or a degree in a relevant field VBV certification is an advantage Experience in complaint management and/or direct customer service, ideally in the insurance sector Fluent German and ösisch skills in speaking and writing (at least level C1). Your contact Senior Talent Acquisition Consultant: Trezzini () Additional information Part-time or full-time: 80 - 100% Work location: Zürich, Oerlikon Hybrid working: up to 40% We look forward to your online application - even without a cover letter. You are welcome to convince us of your motivation during a personal meeting. Who we are Zurich is a strong brand - more than 1.4 million customers trust our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting continuing education opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture, characterized by acceptance, diversity and team orientation. At Zurich, we cultivate a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust and help them to reach their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnic affiliation, religion, etc. The acquisition of our talents as well as the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture. Why has Zurich been successful for over 150 years? See for yourself here and become part of it. Information for recruitment agencies Zurich does not accept unsolicited applications from recruitment agencies for this position. Therefore, recruitment agencies, please do not submit applicant documents to our employees or via our online career portal. We reject any responsibility for unsolicited applications as well as any fees and thank you for your understanding. jpidc47ff7fjm jit0832jm jiy26jm