Customer Service Advisor / Service Center 80 - 100% (m/f/d)

What is my function? 📞 You are the first point of contact for our customers and answer telephone inquiries regarding our insurance offering – from Monday to Friday between 08:00 and 17:00. 💬 You process telephone requests in the areas of benefits, finance, sales, and mutations and also support, if required, with the processing of simple written inquiries. 📝 You document customer conversations carefully in the system and thus contribute to a high service quality. 🎯 You recognize sales opportunities and pass them on to our agencies. 📄 You send premium and benefit statements, account statements, as well as other documents and support the team with administrative tasks. What do I need to be successful? 🎓 You have a completed basic education – for example as Fachmann/-frau Kundendialog, Detailhandelsfachmann/-frau, Kauffrau/Kaufmann or a Matura – and bring several years of experience in customer service. With your service-oriented nature, you inspire our customers. 🏅 A completed VBV certification, insurance knowledge or experience in a customer service center are an advantage. 📞 You enjoy telephone customer contact and approach the most diverse requests with commitment, empathy and a strong customer orientation. 💡 You convince with a positive mindset, think critically and solution-oriented and maintain an overview even in demanding situations. 💻 Using a notebook and complex IT systems is easy for you. In addition, you enjoy working with modern technologies – the use of artificial intelligence (AI) is also a matter of course for you. What are my advantages? Solving real problems with a lot of creative freedom and minimal bureaucracy 😊 Continuous learning as a fixed and natural part of daily work 📚 Flexible working hours that adapt to your life ⏰ A generous share of home office for more freedom and balance 🏡 A strong, committed team that really makes a difference and has fun together 💪🙂 What distinguishes the company? The company is characterized by its strong customer orientation and its holistic focus on health. In doing so, it combines personal advice with modern digital solutions and offers for health promotion. Languages German: C2 - Native speaker level English: an advantage French: an advantage Italian: an advantage Vacancy Number VA-UWP-34L