Process Manager

Permanent position

Stadtspital Zürich

In the Governance area of the Directorate Staff, we make a central contribution to the further development of the Stadtspital. We support the organization strategically and operationally in the areas of process, quality, feedback, risk, environmental, and document management, thereby creating the foundation for sustainable quality, safety, and continuous improvement.

To strengthen our team at the Triemli location, we are looking for a committed, proactive, and communicative personality who will help shape and drive our topics, starting March 1, 2027, or by arrangement.

Tasks

• Establishment, maintenance, and further development of the process management system as a prerequisite and subset of the integrated management system.
• Further development of PzM principles/methodology/specifications and provision of the necessary instruments.
• Technical responsibility for the process modeling software and technical/responsible person (first level support).
• Execution of process analyses and modeling of business processes within the framework of workshops.
• Advising the specialist departments of the Stadtspital on the analysis and implementation of optimization potential.
• Process portfolio management and reporting at the corporate level.
• Promoting process orientation in the specialist departments of the Stadtspital.
• Conducting training sessions and information events.

Profile

• You have a higher education degree (Uni, FH, or HF) in process management, business administration, healthcare, or a comparable subject area.
• You bring several years of experience in the establishment, optimization, and control of processes.
• You have further training in process management, for example, in BPMN, Lean Management, or Process Mining.
• You think analytically, in a structured manner, and quickly recognize connections.
• You communicate with stylistic confidence, enjoy moderating workshops, and approach people openly.
• You enjoy working with data and key figures and prepare results in an understandable way.
• You are a team-oriented, service-oriented personality with very good German skills; knowledge of ADONIS as well as relevant standards and guidelines is a plus.

We offer

As a process manager, you actively shape the workflows in our hospital and ensure that processes become easier, more efficient, and more effective for patients and employees. You optimize cross-departmental processes and develop practical solutions together with the specialist departments. In doing so, you combine process competence and change management to sustainably increase quality and efficiency. Furthermore, you benefit from attractive employment conditions and excellent social benefits from the Stadt Zürich.

About us

With over 36,000 inpatient and around 455,000 outpatient patients per year, Stadtspital Zürich is among the top 10 Swiss hospitals. As a modern center hospital at several locations in the city of Zürich, we offer the entire range of basic medical care, including 24-hour emergency and intensive care medicine. Our 4,500 employees work every day with great commitment and passion for excellent patient care.

Interested?

For further information, Peter Kukla, Head of Governance, Telephone , is at your disposal.

Reference No.: 51681

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