IT System Supporter / Service Technician (80-100%)

Today

8048 Zürich

IT Support

• Permanent position

Office

Salary range

65'000 - 85'000 CHF

01

Future Employer ##

Do you want to do more than just process tickets, but actively contribute to ensuring that a modern IT infrastructure supports the operations of a successful manufacturing company? Then you have come to the right place.
To strengthen the internal IT, we are looking for a committed, solution-oriented, and communicative personality as an IT Supporter / Service Technician. In this versatile role, you will be the first point of contact for our employees and, together with the IT team, ensure a reliable and secure IT operation.

02

Your Task ##

• Competent contact point for our employees in First- and Second-Level Support
• Receipt, analysis, and sustainable resolution of hardware and software malfunctions
• Installation, configuration, and maintenance of Windows workstations, notebooks, mobile devices, as well as peripheral devices
• Administration of user accounts, groups, and permissions in Microsoft Active Directory and Microsoft 365
• Setup of new workstations including hardware, software, and access permissions
• Support in the operation of server, network, and client infrastructure
• Collaboration in the introduction of new IT solutions and digitalization projects
• Maintenance of telephony, printer, and conference systems
• Documentation of IT processes as well as maintenance of system documentation
• Cooperation with external IT service providers and suppliers
• Support of the production and administrative departments with IT questions

03

Benefits ##

• Participation in external further training
• Bistro or canteen
• Independent organization of daily business
• Structured and accompanied onboarding
• Responsible activities
• Discounts on public transport

04

Your Profile ##

• Completed training as Informatiker/in EFZ (Platform Development), ICT Specialist, or comparable training
• Several years of professional experience in IT support or Service Desk is an advantage
• Good knowledge of Microsoft Windows 10/11 as well as Microsoft 365
• Experience with Active Directory, Azure Active Directory (Microsoft Entra ID), group policies, and user management
• Basic knowledge of networks (LAN, WLAN, TCP/IP, VLAN), virtualization (VMware or Hyper-V), and backup solutions is an advantage
• Ideally experience with Microsoft Intune, Endpoint Management, or Mobile Device Management
• Structured, independent, and reliable way of working
• Strong customer and service orientation
• Enjoyment of working with different specialist departments
• Very good German skills as well as English skills for technical exchange

05

Things to Know ##

• A responsible position with varied tasks
• A modern working environment with contemporary IT infrastructure
• Exciting projects in the areas of digitalization, automation, and IT security
• A motivated team with short decision-making paths and an open corporate culture
• Individual further training opportunities and support for certifications (e.g., Microsoft or ITIL)
• Flexible working hours as well as the possibility of home office, as far as the activity allows
• Attractive employment conditions and very good social benefits
• Free parking or good connection to public transport
• Discounted catering and other attractive employee benefits