IT System Supporter / Service Technician (80-100%)

Today 8048 Zürich IT Support • Permanent position Office Salary range 65'000 - 85'000 CHF 01 Future Employer ## Do you want to do more than just process tickets, but actively contribute to ensuring that a modern IT infrastructure supports the operations of a successful manufacturing company? Then you have come to the right place. To strengthen the internal IT, we are looking for a committed, solution-oriented, and communicative personality as an IT Supporter / Service Technician. In this versatile role, you will be the first point of contact for our employees and, together with the IT team, ensure a reliable and secure IT operation. 02 Your Task ## • Competent contact point for our employees in First- and Second-Level Support • Receipt, analysis, and sustainable resolution of hardware and software malfunctions • Installation, configuration, and maintenance of Windows workstations, notebooks, mobile devices, as well as peripheral devices • Administration of user accounts, groups, and permissions in Microsoft Active Directory and Microsoft 365 • Setup of new workstations including hardware, software, and access permissions • Support in the operation of server, network, and client infrastructure • Collaboration in the introduction of new IT solutions and digitalization projects • Maintenance of telephony, printer, and conference systems • Documentation of IT processes as well as maintenance of system documentation • Cooperation with external IT service providers and suppliers • Support of the production and administrative departments with IT questions 03 Benefits ## • Participation in external further training • Bistro or canteen • Independent organization of daily business • Structured and accompanied onboarding • Responsible activities • Discounts on public transport 04 Your Profile ## • Completed training as Informatiker/in EFZ (Platform Development), ICT Specialist, or comparable training • Several years of professional experience in IT support or Service Desk is an advantage • Good knowledge of Microsoft Windows 10/11 as well as Microsoft 365 • Experience with Active Directory, Azure Active Directory (Microsoft Entra ID), group policies, and user management • Basic knowledge of networks (LAN, WLAN, TCP/IP, VLAN), virtualization (VMware or Hyper-V), and backup solutions is an advantage • Ideally experience with Microsoft Intune, Endpoint Management, or Mobile Device Management • Structured, independent, and reliable way of working • Strong customer and service orientation • Enjoyment of working with different specialist departments • Very good German skills as well as English skills for technical exchange 05 Things to Know ## • A responsible position with varied tasks • A modern working environment with contemporary IT infrastructure • Exciting projects in the areas of digitalization, automation, and IT security • A motivated team with short decision-making paths and an open corporate culture • Individual further training opportunities and support for certifications (e.g., Microsoft or ITIL) • Flexible working hours as well as the possibility of home office, as far as the activity allows • Attractive employment conditions and very good social benefits • Free parking or good connection to public transport • Discounted catering and other attractive employee benefits