Call Agent Certas Support Line 60-100% (m/w/d)

Welcome to Certas -- the Swiss market leader for professional alarm management. As a subsidiary of Siemens Schweiz AG and the Securitas Gruppe, we rely on state-of-the-art technology, highest quality, and absolute reliability. Day after day, we take the decisive step ahead so that people can feel safe in their homes, in their free time, and at work. In our certified alarm centers in Zürich, Lausanne, and Lugano, our employees ensure that everything functions smoothly in an emergency -- for private households, companies, and the public sector. Would you like to contribute to ensuring that help arrives exactly when it is needed? Then become part of our team in Zürich as: Call Agent Certas Support Line 60-100% (m/w/d) YOUR MISSION WITH US * You process and coordinate the on-call orders of our clients * You provide remote support and control parking systems, elevators, and secured objects * You perform administrative activities / mutations and maintain statistics * You support our alarm center with maintenance requests and technical reports * Readiness for flexible working hours: shift work from Monday to Saturday from 06:00 to 22:00 (Sunday work in exceptional cases) WHAT YOU BRING * You have completed basic training (industry-independent) * You are confident in using MS Office and Windows * Affinity for security and technology: You remain calm in alarm cases and quickly orient yourself with technical topics. * You master German in spoken and written form and bring at least one foreign language (E/F/I) at B1 level * Solution-oriented action: binding in standard, smart in exceptions -- thanks to networked thinking, you always create the appropriate solution. * For this activity, we require an impeccable criminal record and debt collection register extract WHAT WE OFFER * A motivated, professional team that sticks together * Modern [employment conditions](< >) with an attractive remuneration package, significantly above the requirements of the industry-standard GAV VSSU/Unia * A sound and structured introduction at a modern workplace * A responsible and exciting task in a security-relevant environment Are you the person we are looking for? Then apply now via our application form at For questions, Ruken Bagatarhan is at your disposal: To all recruitment agencies: Please note the [T&Cs and data protection declaration of the Securitas Gruppe](< >). Certas does not accept unsolicited application documents from agencies for this vacancy. j4id10467965jm j4it1145jm j4iy26jm