Business Operations Specialist, 80-100% (f/m/x)

comparis.ch is the leading comparison platform in Switzerland. For over 30 years, we have been comparing tariffs and services from, among others, health insurance companies, insurers, banks, and telecommunications providers, and offer the largest Swiss online marketplaces for real estate and cars. Through comprehensive comparisons, we create transparency and help our users to make the right decisions for them. With over 80 million visitors per year, we are one of the most used websites in Switzerland. Nine out of ten people know us as THE independent comparison platform of Switzerland.
Now that we are done with the company section, let's get to the point: We need your support!

As a Business Operations Specialist, you are part of our Marketplace team and ensure that our operational processes function efficiently and grow with our business.
Your focus is on our real estate marketplace, through which we bring together property seekers and property providers. In addition, you will also support the further development of our other marketplace products.
You work closely with Account Management, Customer Success, Sales, Product Management, and Engineering. In doing so, you take responsibility for cross-functional projects, question existing processes, and implement improvements independently.

Your tasks

• You analyze and optimize business processes along the entire partner lifecycle – from acquisition through onboarding and activation to retention and reactivation.
• You identify bottlenecks and unnecessary manual work steps and develop solutions that simplify our processes and make them more scalable.
• You analyze relevant business and operations KPIs, further develop reportings and dashboards, and derive concrete measures from them.
• You take over the planning and implementation of operational projects, coordinate with the involved teams, and ensure that improvements arrive in everyday life.
• You further develop our operational systems and workflows, particularly in Zoho CRM and Zoho Desk, and ensure high data and process quality.
• You get to the bottom of complex operational issues, develop solutions with the involved teams, and ensure their implementation.

Professional qualifications

• Several years of professional experience in Business Operations, Marketplace Operations, Process Management, Sales Operations, or a comparable function.
• Experience in the analysis and optimization of operational business processes.
• Strong analytical skills and experience in dealing with KPIs, data analysis, and reporting tools.
• Experience with CRM systems (e.g., Zoho) as well as a good understanding of workflows and automations.
• Experience in the independent management of cross-functional projects.
• A good basic technical understanding, especially for digital platforms, data flows, and system integrations.
• Very good German and good English skills.

Personal competencies

• Initiative and responsibility: You recognize where action is needed, roll up your sleeves, and drive topics forward independently.
• Analytical thinking: You get to the bottom of problems, recognize connections, and find pragmatic solutions that work in everyday life.
• Entrepreneurial understanding: You think beyond individual tasks and understand how operational processes influence business success.
• Communication strength: You enjoy working with different teams and can convey complex topics in an understandable way.
• Organization and prioritization: You maintain an overview even with several parallel topics, set clear priorities, and focus on the essentials.

At Comparis, we believe that we achieve the best results through the independent action of all employees. We maintain a culture of transparency, mutual respect, and trust. We live Lifelong Learning, try many new things, and constantly develop ourselves as individuals, but also as a team. In addition, you can expect flat hierarchies, a lot of autonomy and creative freedom, as well as a competent and motivated team that advises and supports you in your work and makes it easy for you to grow beyond yourself. Last, but not least, we offer flexible working hours with the possibility to work remotely, and the option to take unpaid leave.

Then do not hesitate and apply for our position today. If you have any questions, Simone, our People Business Partner, is happy to assist you. We look forward to your application!

Note for recruiters: For this position, we only consider direct applications.