Service Desk Employee (1st Level Support)

Service Desk Employee (1st Level Support) # (m/f/d) freelance/in temporary permanent employment for a project Zürich Start date: immediately Reference number: 882915/1 Tasks ### • Reception and processing of incidents and inquiries in German, French, Italian and English via our internal IT Service Desk • Support for our internal customers with all IT support matters • Processing and resolution of tickets according to our ITIL-based process framework; involvement of 2nd Level Support if required • Application support for various internal systems • Maintenance and expansion of our Knowledge Management Database by recording relevant articles Profile ### • Sound knowledge of Microsoft 365, Windows 11 and Microsoft Intune • Experience in application support and in handling ITSM tools (especially ServiceNow) • Basic to solid know-how in hardware (notebooks, printers) • Knowledge of Microsoft Entra ID and initial experience with Microsoft Azure • Basic understanding of AI technologies (e.g. Copilot) • Basic knowledge in the field of networking (especially Zscaler) • German and French fluent in speaking and writing, English and Italian an advantage Benefits ### • Hays enables entry into innovative companies • Home office possibility