Program Manager: CRM Transformation

Do you want to actively help shape a comprehensive CRM group transformation at Schweizerische Post and decisively drive the program forward? In this key role, you will not only take responsibility for successful implementation but also shape the long-term further development and stable operation of the CRM platform after introduction. As an experienced leader, you bring business, IT, and stakeholders together, provide orientation in complex project landscapes, and ensure that a strategically relevant large-scale project exerts a sustainable impact. Apply now, because with you, our CRM transformation will be successfully implemented and a sustainable success.   What you can achieve • In this role, you bear overall responsibility for the successful CRM transformation in marketing, sales, and customer service and steer the program at the group level with high visibility towards top management and central decision-makers. • Together with stakeholders, you define project goals, procedures, and organization and align everything consistently along the target architecture. • You lead an interdisciplinary project team professionally and ensure through active stakeholder management that all relevant interest groups are involved and contribute to the achievement of goals. • You actively manage risks, profitability, and the business case and ensure transparency regarding progress and benefits. • For a scalable and production-ready solution, you ensure the necessary prerequisites - including the realization of efficiency and revenue potentials. • You lead the organization through the change, create acceptance for new ways of working, and empower managers and employees for the sustainable use of the CRM solution. • A structured handover to operations as well as the subsequent stabilization, governance, and further development of the CRM platform are also part of your area of responsibility and form the basis for sustainable operation.   What you bring with you • A completed degree (Master or comparable) in business informatics, business administration, or a related field forms your professional basis. • Several years of experience in leading complex projects in large organizations or groups as well as sound practice in CRM or customer experience transformations with high business and IT complexity characterize your career. • You know the CRM processes in marketing, sales, and customer service and understand their interaction along the customer journey. • You bring leadership experience and know how to align interdisciplinary teams and different stakeholders towards common goals, even without direct line management, set priorities, and bring about viable decisions. • Even in situations with uncertainty, conflicts of interest, or high implementation pressure, you act resiliently, with strong leadership, and with the necessary clarity and calm. • You think strategically, work in a structured manner, and possess the ability to communicate complex issues in an audience-appropriate and convincing manner up to the top management level. • You communicate very well orally and in writing in a first national language and English. Furthermore, you have good knowledge (oral B2) in a second national language.   With you, flexibility becomes everyday life. We promote progressive teamwork and value a balanced working life. This position can also be taken over by two people in job sharing. You can apply directly as a duo, or we will support you in finding a suitable person.