SOS First Level Specialist FR / DE 80 - 100%

SOS First Level Specialist FR / DE (m/f/d) 80 - 100% Welcome to your future! 55,000 colleagues in 215 countries and territories. Together on the way to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the very beginning. Together we continue to develop! SOS First Level Specialist FR / DE (m/f/d) 80 - 100% Is it your passion to help other people and at the same time be able to use your languages daily? Do you love variety and maintain an overview even in hectic times? The Direct, Digital & Customer Care division is the central customer service and direct sales unit of Zurich Switzerland. An important task of the division is ensuring the SOS emergency call center (First Level), through which we stand by our customers as a strong partner in emergency situations. As a specialist in the SOS First Level, you advise our customers in emergency situations by telephone and organize immediate measures, such as in cases of breakdown and household contents or with the credit card blocking service. Does the thought inspire you to be the first contact person on the telephone together with a passionate team for our customers in an emergency situation? Then you could be the right person for this exciting position. Find out here why Zurich Switzerland is among the «Top 3» employers in Switzerland. Become part of it too and apply as SOS First Level Specialist (m/f/d) 80 - 100%. What you do You receive calls from insured parties, partners, and internal departments in different languages You organize immediate measures and coordinate in the areas: breakdown assistance, repatriation of passenger cars and their occupants, as well as property insurance cases within the country You are responsible for written and telephone correspondence with insured parties and partners as well as the daily processing of follow-up orders You occasionally support with motor vehicle damage What you bring Completed vocational training and/or professional experience in a comparable activity in customer service Quick comprehension, high customer, service, and solution orientation Flexibility in deployment planning (Monday - Friday: early, middle, and late shifts between 6:00-22:30) Good MS Office skills Very good German skills (Swiss German), fluent French, Italian is an advantage Your contact Talent Acquisition Consultant: Eleni Bourtzakis Additional information Part-time or full-time: 80 - 100 % Work location: Oerlikon Hybrid working: up to 40% We look forward to your online application - even without a cover letter. You are welcome to convince us of your motivation during a personal meeting. Who we are Zurich is a strong brand - more than 1.4 million customers trust our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To provide daily performance, we offer our employees flexible working models and interesting further training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture, characterized by acceptance, diversity, and team orientation. At Zurich, we cultivate a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust, and help them reach their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents as well as the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture. Why has Zurich been successful for over 150 years? See for yourself here and become part of it. Information for recruitment agencies Zurich does not accept unsolicited applications from recruitment agencies for this position. Recruitment agencies, therefore, please do not submit applicant documents to our employees or via our online career portal. We decline any responsibility for unsolicited applications as well as any fees and thank you for your understanding. jpid7925179jm jit0729jm jiy26jm