Digital Client Manager - Zürich/ Chur/ Luzern, CFD 60-100%

27-Oct-2026

Switzerland - Zürich

Customer Advisory / Relationship Management

Personal & Corporate Banking

Tasks

Are you looking for an attractive entry opportunity into private client business or do you want to deepen your existing specialist knowledge? Do you value customer contact - in writing, by telephone or via digital channels - and want to work in a collegial, dynamic team, partly also from home? Then you have come to the right place.
We are looking for Digital Client Managers in our hub in Zürich, or in one of our satellites in Chur or Luzern, to strengthen our private client business in direct customer contact. In this role, you will undertake the following tasks, among others:

• be in dialogue with our customers - via telephone, chat or written correspondence
• as the first contact person, record and structure the various concerns of customers and find suitable solutions
• offer competent advice on various banking-related questions
• actively use and sell our products - especially digital solutions
• process inquiries and orders from our customers competently, solution-oriented and efficiently
• use your product and language skills in a targeted manner
• work with various internal partners and find the best solutions for our customers
• represent Personal Banking and Client Solutions Switzerland (CSS) externally with your outstanding service quality and be the visiting card of UBS

Automatic job code

345057BR

City

Zürich

Job Type

Full-time, Part-time

Team

True to our motto «Every contact is with our most important client», we focus entirely on the concerns of our customers.
You work in the private client area at Client Solutions Switzerland. With around 1,000 employees, CSS provides a variety of services and advice in the telephone, administrative and digital sectors at various locations. Together we ensure that our customers receive competent support.

The promotion of our employees is a central concern for us. Both within CSS and in the partner units, there are interesting and exciting development opportunities. We offer flexible working hours, the possibility to work from the home office, an open feedback culture, regulated processes and a casual dress code. You will be professionally prepared and made fit for your role by colleagues in onboarding trainings.

Skills and Experience

• a completed banking apprenticeship or an equivalent education and/or professional experience in customer advisory
• interest in the private client business as well as enjoyment of written, telephone and digital customer contact
• passion for service and sales as well as the talent to inspire and convince people
• ability to explain even complex matters simply and understandably in writing and orally
• a quick grasp, high motivation to perform as well as an independent, reliable and solution-oriented way of working
• routine in the efficient use of IT and modern tools as well as interest in future-oriented technologies
• empathy, commitment and resilience
• fluent German skills; other national languages or English are an advantage

About us

UBS is a leading global asset manager and the leading universal bank in Switzerland. We also offer diversified solutions in Asset Management and focused capabilities in Investment Banking. Headquartered in Zürich, Switzerland, UBS is present in more than 50 markets worldwide.
We know that great work is never done alone. That is why we place collaboration at the center of everything we do. Because together we are more than just ourselves. Would you like to learn more? Visit ubs.com/careers.

How we hire

It may be that we ask you to perform one or more placement tests during the application process. Find out more about it (EN)

This is us

At UBS, we know that our employees make our success with their different skills, experiences and backgrounds. We are passionately committed to putting our employees first by offering them new challenges, a supportive team, development opportunities and, if possible, flexible working conditions. Our inclusive culture brings out the best in our employees, no matter where they are on their career path. And we use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. That is why collaboration is at the heart of our actions. Because together we are stronger.
We are committed to the inclusion of people with disabilities and strive to make our application process accessible to everyone. If you require support during our recruitment process, you can contact us at any time (EN).

Contact details

UBS Business Solutions SA
UBS Recruiting

Legal notice

UBS is an employer that promotes equal opportunity. We respect all employees as individuals as well as the different cultures, perspectives, abilities and experiences of our staff.