Head of Claims

Head of Claims visavis is a specialist in corporate insurance – and has been for over 120 years. We accompany SMEs taking their first steps, as well as companies writing history in their fifth generation. The needs of our customers are at the center of everything we do. Because as a true cooperative, we look after our customers precisely, personally and at eye level. Shape the claims management of tomorrow with us! For our location at Sihlquai 255 in Zürich, we are looking for an engaged and service-oriented personality (m/f/d) as Head of Claims, subject to agreement. Your responsibility Overall responsibility for the Claims department (3 direct reports; total 15 employees) Ensuring efficient, high-quality and customer-oriented claims processing Negotiations with policyholders, claimants, lawyers* and specialists Support with complex claims cases and escalations Optimization and further development of processes, standards and workflows as well as our core system Close cooperation with internal specialist departments, sales partners, brokers* as well as external service providers Participation in projects and active shaping of change processes Your profile Commercial basic training including further training in the field of personal insurance (federal diploma/expert) Several years of practical experience in the field of personal insurance claims (UVG/KTG) as well as several years of leadership experience and organizational competence Experience in the field of project management and digital transformation Open-minded, strong-communicating personality with a winning and convincing appearance Customer-oriented, flexible and independent personality Team player who actively promotes interdisciplinary cooperation Pragmatic way of working, flair for working in the SME environment Very good German skills, French* and Italian skills an advantage Your chance Lots of creative freedom and short decision-making paths Exciting digitalization projects with modern technologies 31.5 days of holiday per year Flexible working hours and the possibility for home office Free subscription for all zones of the ZVV network Very good contribution to various social insurances Promotion and support of initial and further training For further information, Schleuniger and Madeleine Aebi are available to you. jpidb73f0a7jm jit0731jm jiy26jm