Abacus Helpdesk Consultant (a) / JD061

The company For an established Swiss consulting company in the field of ERP and digitalization, we are looking for a customer-oriented personality who wants to develop further in the Abacus environment. In this versatile role, you are the first point of contact for customers regarding questions about Abacus ERP. You analyze support cases, find suitable solutions, and work closely with internal specialists. The position is particularly suitable for individuals with a commercial background and an interest in financial processes, ERP systems, and digital solutions. Scope of tasks • Supporting customers with questions and concerns regarding Abacus ERP by telephone, via email, via the ticket portal, and via remote access • Analysis and processing of support cases • Coordination of more complex requests with internal specialists • Structured documentation of requests in the ticket system • Collaboration in the construction and maintenance of the internal knowledge pool • Testing smaller adjustments and configurations in the software • Close cooperation with consultants, project managers, and software development • Support during user training • Collaboration in the further development of support processes Ideal profile • Completed commercial training, for example KV EFZ, or a comparable qualification • Ideally experience in accounting, bookkeeping, or fiduciary services • A fiduciary apprenticeship or further training in finance and accounting is an advantage • Initial experience in support, helpdesk, ERP, finance, or fiduciary environments is welcome • Interest in business processes and digital applications • Abacus knowledge is an advantage, but not a mandatory requirement • High willingness to learn, sense of responsibility, and strong service orientation • Enjoyment of customer contact and working in a team • Very good German and English skills in spoken and written form • French or Italian skills are an additional plus Benefits/Infos • A varied entry and development opportunity in the Abacus environment • Comprehensive induction • Individual training and development opportunities • Flexible working hours and the possibility to work partly from home • Modern, centrally located office premises in Zürich • A dynamic and collegial working environment • Quick assumption of responsibility • Attractive employment conditions and additional benefits • Regular team events and offers for health promotion • Open communication and regular feedback • Long-term professional development perspectives