Supporter:in eBanking Service

80% - 100% | Direktbank / Service Center | Zürich | Student:in, Berufserfahrene You advise our customers with great commitment and passion regarding the digital channels and represent their interests as well as those of Zürcher Kantonalbank. As the focal point between our customers and sales, we offer individual support and tailor-made solutions. Are you ready to become part of a great team? Your tasks - shape more • You ensure the telephone and written 1st Level-Support of our digital channels (eBanking, ZKB Mobile Banking, ZKB TWINT, frankly, ZKB InfoApp, Finanzinfos) • As a Digital Enabler, you accompany our customers through digitalization with enthusiasm • First point of contact for our customers in the processing of fraud cases • You take on responsibility for evening and weekend shifts on a rotational basis • Occasionally you support and work in projects and in testing Your profile - bring more • Professional experience in telephone conversation management such as Contact Center, in personal customer advice or in IT-Support • With your above-average IT affinity and your interest in new technologies and trends, you actively help shape the innovation process • Thanks to your strong empathy, you can easily empathize with our customers and their needs • You are a communicative personality and have great enthusiasm for customer contact • You master German and English in speaking and writing, knowledge of further foreign languages in another national language is an advantage Our offer - get more • The entry into a versatile career - as a Supporterin or Supporter in the eBanking Service, we offer you an extensive development and qualification offer • You will become part of a committed, dynamic and familiar team • Various events and internal networks offer you the opportunity to network quickly • An attractive workplace in the lively Zürcher Kreis 5, directly at the Hardbrücke station, awaits you • We offer attractive remuneration, consisting of a fixed basic salary and a variable compensation • An attractive overall package with many benefits and discounts, such as support for public transport, special conditions for banking business, additional insurances and mortgages Your contact Fabian Herzig looks forward to helping you. Telephone: 044 292 27 96