Customer Service Employee (DE/FR)

• Exciting opportunity at a Swiss SME
• Start: 1.October // Location: Zürich // Hybrid model (on-site: 40% / Remote: 60%)

About Our Client ##

Exciting opportunity at a Swiss SME

Job Description ##

• You handle customer inquiries by telephone as well as via the ticketing system in German, French and ideally also English.
• You support and advise our customers competently regarding our mobile, internet and data solutions.
• You recognize needs, find suitable solutions and ensure high customer satisfaction.
• You contribute valuable feedback from customer contact and thus support the continuous development of our services and processes.
• You undertake administrative tasks in the back office and work closely with various internal departments.

The Successful Applicant ##

• Successfully completed commercial training, training in customer dialogue or a comparable qualification.
• Several years of experience in customer service or in a service-oriented function is an advantage.
• Strong customer orientation as well as enjoyment of daily contact with people.
• Very good German and French skills in speaking and writing, English skills are a plus.
• Willingness to work occasional Saturdays (1-2 times per month a half day) with corresponding compensatory time off during the week.

What's on Offer ##

Interested in this position as your next career step?
If so, I look forward to your application.

Quote job ref

JN-092026-7103220

Job Function

Customer Service

Specialisation

Call Center

Industry

Technology & Telecoms

Where

Zürich

Contract Type

Permanent

Job Reference

JN-092026-7103220

Job Nature

Home Office