Relief Clerk Intake, 60-80 %

The Sozialzentrum Wipkingerplatz is located in the vibrant and diverse Zurich city district 10. The different life situations and life stories of the people who live here make the work varied, demanding, and meaningful.

You can expect a committed working environment in which cooperation, professionalism, and service orientation are of high importance. Together with your colleagues, you will make an important contribution to ensuring that people in different life situations are supported competently and reliably and that the services of the Sozialzentrum are provided professionally.

For the 5 Intakes of the Stadt Zürich, we are looking for reinforcement as of 01 November 2026 or by arrangement.

Tasks ##

• You will carry out time-limited assignments as a substitute or to provide general relief for the clerks in the 5 Intakes of the Stadt Zürich - and thus ensure that operations continue smoothly even in bottleneck situations.
• You are the first point of contact for clients: You receive their concerns, process them independently, or forward them specifically to the responsible specialists.
• You provide general and technical information - understandably, bindingly, and appropriately to the situation - and ensure that clients receive the information they need.
• You collect documents for benefit decisions and cost approvals, check them for completeness and accuracy in advance, and thus create the basis for sound decisions.

Profile ##

• You have completed commercial training - this is a prerequisite for the position.
• You bring professional experience in the administrative area of Economic Social Assistance and/or child or adult protection and know the technical requirements of these areas from practice.
• You have good knowledge of social insurance and can apply it reliably in everyday work.
• You are characterized by high flexibility, independence, and resilience - qualities that are required daily in a varied substitute assignment.
• You work in a service-oriented manner, grasp new situations quickly, and find your way around quickly even in changing environments.

We offer ##

• You will undertake a versatile and demanding activity in a motivated team with high professionalism - no two days are the same.
• You benefit from the opportunity to perform part of your work flexibly in the home office.
• Mutual exchange and the targeted development of our employees are of high importance to us - we invest in people, not just in positions.
• With us, we cultivate a culture of open and transparent communication, in which opinions are heard and decisions are comprehensible.
• More about the benefits and terms of employment can be found in the "Arbeiten bei der Stadt" box at the bottom of this website.

Apply

Apply

About us ##

With around 2400 employees, the Sozialdepartement of the Stadt Zürich works every day for a social Zurich. We are there for everyone and support children, youth, and adults in different life situations. We make an important contribution to social cohesion. And we contribute to a high quality of life in the neighborhoods.

Through their work in the five Sozialzentren, the Sozialen Dienste ensure that people in the Stadt Zürich can rely on an effective basic social supply.

Interested? ##

Then we look forward to your online application via the link. Applications by post or e-mail cannot be considered.

Luigi Di Salvatore, Leiter Team Administration, will be happy to answer your questions about the position at +41 44 412 63 15. Information about the application process is provided by Mélisande Brechbühl, Senior Recruiterin, at +41 44 412 61 31.

Become part of the Sozialdepartement and move Zurich forward!

Reference No.: 51536

Arbeiten bei der Stadt ##

Arbeiten bei der Stadt

Anstellungsbedingungen

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