Backoffice Agent Direct 80-100 % (m/f/d) with availability for travel to Zurich

As a Backoffice Agent Direct, you ensure sustainable support for our clientele and actively contribute to their long-term loyalty. You advise our female and male clients professionally by e-mail and by telephone, while proactively identifying opportunities for loyalty and development of the existing portfolio. Equipped with excellent communication skills and solution-oriented, you take pleasure in meeting the needs of our clientele and invest yourself fully to offer personalized, high-quality advice in accordance with Allianz values. Ready to commit alongside us and give a new impetus to your career with Allianz? Then join us - we look forward to receiving your application! Where you take action • You ensure high-quality customer advice, both in writing and on the telephone, on various insurance products • You are the main point of contact for all questions and requests related to insurance, carry out contractual adaptations and take charge of policy processing • You proactively identify cancellation risks and implement targeted loyalty measures • You conduct proactive contract optimization interviews and thus contribute to the sustainable development of the customer relationship • You enjoy advising, detect cross-selling and up-selling potentials and develop existing relations with the clientele • Thanks to your sense of empathy, you respond individually to the needs of female and male clients and find convincing solutions, even for complex situations • Through your reliable, solution-oriented and positive attitude, you enthusiasm both female and male clients as well as your colleagues What you bring • Excellent mastery of common computer applications and tools • Experience in customer advice (external service, internal service, etc.), ideally in the insurance sector, with an AFA diploma • Keen sense of advice and taste for customer contacts, both written and telephone • Excellent communication skills, interdisciplinary approach, strong customer orientation as well as solid experience in direct contact with clientele • Excellent knowledge of German; any other national language constitutes an asset • Ability to use artificial intelligence tools (e.g., ChatGPT, Co-Pilot, etc.) • Ability to work in a team, reliable, precise and autonomous personality • Ability to keep your cool even in demanding or dynamic situations • Willingness to undertake professional travel to Zurich, at a rate of one to two times per month Do you have questions about the position? Do not hesitate to contact Michaela Woitischek, Head Back Office Digital & Direct Sales, e-mail: michaela.woitischek@allianz.ch. We look forward to receiving your application online accompanied by an application dossier (CV, cover letter, work certificates and diplomas). For job-sharing positions, you and your job-sharing partner can apply directly in tandem with an application dossier. For recruitment agencies For this position, we only accept applications submitted directly by the candidates. Spontaneous applications from recruitment agencies will not be taken into account and no correspondence will be made. Consequently, recruitment agencies are requested not to submit applications to our staff or via our career portal. We decline all responsibility and refuse to submit to the general terms and conditions for unsolicited applications. Why you join us For us, the promise "Let-s care for tomorrow" also means that we create a flexible working environment that takes into account the individuality of our employees: with the possibility to share a position, 8 weeks of paternity leave and 16 weeks of maternity leave, the option to buy 10 additional days of leave per year, to work up to 25 days per year abroad, continuous training and other benefits. You will find more information at https://careers.allianz.com/Schweiz. About Allianz The Allianz group is one of the most reliable companies in the world in the fields of insurance and wealth management. Taking care of our female and male employees, their ambitions, their dreams and their challenges makes us a unique employer. What brings us together is a common ambition: to put our clientele first and place them at the heart of all our actions. Their needs inspire our thinking and guide our actions. Together, we can create a motivating environment, towards a better future for our clientele and for our society. At Allianz, we assume that unity is strength... and prosperity. That is why we act every day to promote equal opportunities. A commitment that is reflected in our inclusive working environment, where every person and every performance counts, and in the values that define our culture: integrity, equity, inclusion and trust. We welcome applications from people of all backgrounds, regardless of their culture, ethnic or social origin, age, gender, nationality, religion, disability status, sexual orientation or any other characteristic protected by local laws and regulations. If you have questions or requests concerning inclusion and equal opportunities, you can contact Nani Nold,