Support Specialist Galaxus Internet I TV (m/f/d) 80-100%

As the leading Swiss e-commerce platform, with a team of over 4'000 employees in Switzerland, Germany and Serbia, we are on the way into new markets. Our engine for this is the will to constantly rethink existing things. That is why we are looking for people who work with passion to make things truly better. With us, you will find the freedom and the trust to act independently, to grow with us and to be completely yourself. Act galactically. And stay you.

With Galaxus Mobile (https://mobile.galaxus.ch/mobile/), we have our own mobile subscription, which is largely operated and developed in-house. In addition, we offer a comprehensive range for home with our fiber and cable internet (https://abos.galaxus.ch/de/internet) as well as TV (https://abos.galaxus.ch/en/tv).

To strengthen our customer service for Galaxus Internet I TV, we are currently looking for support. Are you interested in home internet topics, enjoy direct contact with customers and value teamwork? Then we look forward to your application! Experience or an interest in the area of internet and TV at home is an advantage.

Your requirements:

• You process all inquiries (help with completion, via support up to cancellation) from customers regarding Galaxus Internet as well as TV via telephone, live chat and e-mail and are in direct customer contact
• You make internal clarifications in order to be able to guarantee optimal support for our customers
• In addition to customer contact, you are responsible for certain internal tasks, such as troubleshooting during number porting in our system
• Ensuring customer loyalty, reviewing customer ratings, questioning processes, contributing new ideas are among your core tasks

Your skills

• You bring experience or great interest in internet and TV services
• You have already been able to gain initial experience in customer contact
• Flawless and grammatically correct German (oral and written) is a prerequisite, any further language is an advantage, especially French
• Willingness to acquire new product knowledge and to read into new topics
• Overarching analytical thinking is a prerequisite so that errors can be quickly recognized and solution proposals prepared
• Your actions are always oriented towards customer satisfaction and you bring a backpack full of motivation, commitment and flexibility
• The ability to adapt to continuous changes in the working environment