Reservations Agent 100%

Coming home to the Baur au Lac - where you experience a unique combination of hospitality and encounters at eye level. Our multicultural diversity is our strength, and our team is characterised by exceptional empathy and attention to detail.

As a passionate family business, we are committed to creating Baur au Lac moments for ourselves and our guests and exceeding expectations. We see ourselves as a talent factory that promotes personal development and creates an atmosphere in which everyone can develop individually.

As "passionate hosts and hostesses", we live appreciation and cordiality, which make our hotel unique. We endeavour to preserve the tradition and modernity of the Baur au Lac while at the same time shaping our future.

It's all about people!

We are looking for a motivated, committed and creative personality for a position as 

Reservations Agent 100% #

Get to know the special spirit of Baur au Lac and become a member of our team. ####

That's why you love this work: ##

• Receiving and processing individual reservations through various reservation channels using the -Protel- reservation system
• Receiving and processing group reservations
• Conducting site inspections
• Monitoring correspondence regarding guest arrivals as needed
• Maintaining the guest registry
• Ensuring optimal room occupancy in accordance with the pricing strategy
• Correspondence in German and English 

That's why this job is right for you: ##

• Completed degree in business administration or hotel management
• Experience in the hospitality industry, particularly in reservations, is a plus
• Knowledge of the standards of Leading Hotels of the World and Swiss Deluxe Hotels
• Knowledge of Protel, Knowcross, and CRS SynXis is a plus
• Excellent language skills in German and English / (French is a plus)
• Warm and service-oriented host