Supervisor Retail

Who we are As a leading E-Commerce platform, with a team of over 4'000 employees in Switzerland, Germany and Serbia, we are on our way into new markets. Our engine for this is the will to constantly rethink what already exists. That is why we are looking for people who work with passion to make things truly better. With us, you will find the freedom and the trust to act independently, to grow with us and to be completely yourself. Act galactically. And stay you. Supervisor Retail (m/f/d) Your tasks You assist our customers with the collection of new goods; processing returns is also part of your area of responsibility You are responsible for the recording of orders and the processing of customer orders You support the team in all tasks arising in the shop, such as refilling the warehouse shelves and processing the daily goods transfer As a team player, we expect you to actively support your employees at the front in everyday situations In the absence of direct supervisors, you are the daily person in charge of the branch and assume the necessary responsibility In escalation cases, you are the first point of contact for your employees and handle demanding customer requests professionally and solution-oriented You are a flexible personality and do not shy away from providing valuable assistance to other departments (returns, parcel shipping) in exceptional cases Your skills You bring sound and broad product knowledge or a great affinity in the areas of IT and consumer electronics. Knowledge in the field of household appliances is an advantage Completed training in retail as well as in-depth experience in sales are required Flexibility characterizes you and you are ready to take over holiday or sick leave coverages at short notice if required You convince through an courteous and professional manner with our customers and communicate fluently in German, both spoken and written. Further language skills, especially English, are an advantage Responsible role model function as well as the ability to promote and motivate employees The ability to adapt to continuous changes in the working environment Align actions and decisions with your personal convictions and values Why start with us? Values instead of blabla: Cooperative, innovative, piratical, independent, ambitious – we all demand and live these five values. Courageously think for yourself: We encourage everyone to think independently and actively. And we love it when you also think courageously, newly and differently. Uncomplicated: We avoid the unnecessary and focus on what is important. From mastering challenges to celebrating our successes. Flexibility instead of bending: In addition to home office possibilities, we enable you to do up to 8 weeks of workation. In addition, every position is also possible at an 80% workload. Fast growth: With us, you grow and develop continuously. And receive 2000 EDU points for your further development, so that you do not stand still. Further benefits: Benefit from 25 days of holiday, exclusive employee prices in the shop, mobile, internet and TV subscriptions at company rates and other advantages. Diversity is our culture. To form the best team, we are open to people of every background. That means: with us, everyone has the same opportunities. Origin, religion, disability, gender identity, sexual orientation and age play no role. Because inclusion means to us that everyone is welcome and every contribution is valuable. jpidbbaa020jm jit0627jm jiy26jm