Customer Service Representative Pension Fund Administration (all gender) 80 - 100 %

In the heart of Zürich as well as in Winterthur and Lausanne, over 80 motivated employees work daily to successfully implement our core competencies in the administration, consulting, and management of autonomous pension funds. As a leading outsourcing partner in the field of Swiss pension funds, we attach great importance to respectful, fair, and social interaction – both with our customers and within our team. At the Zürich location, we are looking for a service-oriented personality in the "technical administration" area who convinces with professional competence.

Do you enjoy customer contact, like working with numbers, and want to further develop your expertise in occupational provision? With us, a varied task awaits you with a lot of personal responsibility, personal customer contact, and a strong team at your back. We support you specifically in your professional development and enable you to continuously expand your knowledge in occupational provision through internal further training. After a structured and individually coordinated induction, you will take on the following tasks:

Tasks

• You support our mandate managers in the administrative management of pension funds.
• You advise and support HR managers as well as insured persons by telephone and in writing.
• You are responsible for processing all business cases such as entries/exits, salary changes, as well as retirements.
• You process WEF advances, buy-ins, and divorce cases.
• You undertake further administrative and organizational tasks.

Requirements

• Initial professional experience, ideally in occupational provision (also suitable for returnees).
• Vocational training or further education in occupational provision is a great advantage.
• Proficient German skills in speaking and writing.
• French and English skills are an advantage.
• Accustomed to working accurately and efficiently as well as providing good customer service.
• Independent and solution-oriented way of working.
• Team spirit and strong social competence.

What we offer

• A well-coordinated team that supports you with experience and commitment
• A versatile and challenging task that tests and develops your skills
• Flat hierarchy, "Du" culture, and short decision-making paths
• A flexible annual working time model, home office, and additionally 14 free days per year possible
• An extra free day on your birthday, because your special day really belongs to you
• 16 weeks of maternity leave
• Fully equipped cafeteria with coffee, tea, mineral water, and fruit as well as a sponsored "Znüni"
• A creative room with darts and ping-pong table to clear your head and stay creative
• A very attractive pension model and a progressive employer

With helpfulness and mutual respect, we promote a positive and partnership-based working climate. Fun and enjoyment at work is very important to us. If commitment, a strong service orientation, and working together are just as important to you as they are to us, you belong with us.

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