Customer Service/Service Desk Employee 80% (f/m/d)

• 20 August 2026
• 80%
• Indefinite duration
• Schweizergasse 11, 8001 Zürich Bahnhofstrasse
• Log in to see the jobup.ch salary estimate

With a great love for detail, our employees make GLOBUS the leading premium and luxury address in Switzerland. It is people like you who make the difference and, together with us, bring the «place we love to be» to life.

Customer Service/Service Desk Employee 80% (f/m/d) #

THIS IS WHERE YOU MAKE THE DIFFERENCE ##

• As a host, you ensure that our customers feel welcome and well cared for as guests.
• You serve and advise our demanding clientele according to the rules of Customer Service Excellence.
• You are the contact point for general information.
• You accept customer complaints and process returns.
• You are responsible for handling all Globus Pluscard inquiries (blocking lost cards, creating day passes, credit checks, etc.).
• You work closely with the Pluscard Service and National Customer Service.
• You process customer orders, customer requests, and process online orders (Click & Reserve).
• You are responsible for the management of computer cash registers, changing money, and administration of parking tickets.
• You manage the telephone switchboard.
• You assist in the coordination of logistics and goods delivery (ground floor).

WHAT CHARACTERIZES YOU ##

• You are a service-oriented personality with a high willingness to provide service.
• You love and live the role of a host and have a strong customer orientation.
• You maintain impeccable manners and have a well-groomed appearance.
• You are very reliable and act on your own initiative.
• You have successfully completed vocational training and/or bring several years of experience in retail/customer service or in the hotel industry.
• You have excellent German language skills as well as good English and French skills; other languages are not a must, but are of great advantage for our international guests.

BENEFITS FOR YOU ##

Together with around 1700 other detail-loving people, you are an important part of our fascinating premium and luxury world. You experience true appreciation, work in a great team, and we give you trust so that you can use freedom and make a difference with your skills. If you understand your craft and bring a large portion of passion, then many career doors are open to you. We are happy to support you with internal as well as external training and further education.
Additionally, look forward to:

• an extraordinary working environment with flat hierarchies in the heart of Zürich.
• attractive social benefits.
• flexible working time models and at least 5 weeks of vacation (PS: you get more free time thanks to the "unpaid leave" option - from 7 to 365 days).
• up to 50% discount on products from the Globus world for you and your family.
• much more...

Your contact ##

We look forward to your online application. It is very uncomplicated. Instead of a cover letter, we are excited to hear your answers to our three questions - simply follow the link "!" below.
I am happy to be there for you.