Customer Service Employee 100%

Customer Service Employee 100%
Juristische Medien AG, based in Zürich, is one of the leading companies in the specialist media business with a large legal publishing program consisting of print, digital, events, and services. The needs of our renowned authors as well as the quality requirements of our customers from practice and science are the benchmark for performance and, with innovation and foresight, determine the portfolio and the course of the company.
To expand our team at the company headquarters in Zürich, we are looking for, effective immediately or by arrangement:
Customer Service Employee (100%)
Your activities
Service-oriented advice on the entire portfolio (books, magazines, digital products, events) – from our company headquarters in Zürich
Independent customer correspondence
Friendly and solution-oriented handling of complaints and inquiries
Recording and processing of orders in the inventory management system
Maintenance and qualification of address and customer data
Assignments in our own bookstore in Zürich
Participation in projects
Your profile
Experience in customer service or in a comparable service-oriented function
Ideally knowledge in the field of books, media, or publishing
Enjoyment of direct customer contact and a strong understanding of service
Team spirit, flexibility, and sense of responsibility
Friendly, resilient, and solution-oriented personality
Very good German skills in speaking and writing (French or Italian is an advantage)
Good MS Office skills and routine in handling ERP systems
A versatile range of tasks and space for creative ideas awaits you in a collegial atmosphere with short communication channels and respectful interaction. Good social and pension benefits and an attractive workplace in the Altstadt are further advantages. We look forward to receiving your meaningful application documents including cover letter, CV, and certificates in one PDF file. Please be sure to state your earliest possible starting date and your salary expectations in the cover letter. jide314775jm jit0623jm jiy26jm