Head of Alarm Center

Head of Alarm Center (80%-100%)
Welcome to Certas - the market leader for professional alarm management. As a subsidiary of Siemens Schweiz AG and the Securitas Gruppe, we rely on state-of-the-art technology, highest quality and absolute reliability. Day after day, we take the decisive step ahead so that people can feel safe in their homes, in their free time and at work. In our certified alarm centers in Zürich, Lausanne and Lugano, our employees ensure that everything works smoothly in an emergency - for private households, companies and the public sector.
In this key role, you will take on the strategic and operational overall responsibility for our alarm center at the Zürich location as
Head of Alarm Center (80%-100%)
YOUR MISSION WITH US
You lead the alarm center (approx. 40 people in shift operation) and develop your department strategically and operationally
You ensure a stable, efficient and high-quality 24/7 operation and are responsible for compliance with all regulatory and safety-relevant quality standards
You derive clear goals and measures for your department from the corporate strategy and implement them effectively
You are responsible for the continuous optimization of processes, interfaces and workflows (especially in interaction with the connection service, customer service and sales) and lead cross-departmental projects
You analyze key performance indicators (KPIs) and derive targeted measures to increase performance
You actively drive the digitalization and further development of the alarm center (systems, tools, automation)
You ensure high service quality and customer satisfaction in critical situations
You are the central contact person for internal and external stakeholders and a sparring partner for the management in strategic decisions in alarm management
WHAT YOU BRING
You have completed tertiary-level training (FH/Uni, at least Bachelor) in electrical engineering, business administration, security management or comparable
You bring several years of leadership experience in an operational 24/7 environment (ideally in a control center, alarm center or a comparable environment)
You master German at a native level, English is mandatory at least at B2 level
You work in a structured manner, maintain an overview even in critical situations and make clear decisions
You bring a strong awareness of quality and safety
You are experienced in dealing with KPIs and use them specifically to manage and further develop your area
You are an assertive, resilient and communicative leadership personality
You approach topics pragmatically and implement changes consistently and sustainably
WHAT WE OFFER
Responsible key role with direct influence on the operational side of our company
High degree of creative freedom in a security-critical and meaningful environment
Dynamic working environment with exciting challenges in 24/7 operation and regular exchange with our location in Lausanne
Attractive employment conditions and benefits
Central location in Zürich with very good connections to public transport and own parking space in the underground garage
Are you the person we are looking for?
Then apply now via our application form at .
For questions, Zoccoletti-Kempter, HR Business Partner, is at your disposal:
Write e-mail,
To all recruitment agencies: Please note the GTC and privacy policy of the Securitas Gruppe. Certas does not accept unsolicited application documents from agencies for this vacancy.
Certas AG, Schweizerische Alarm- und Einsatzzentrale
Kalkbreitestrasse 51, Postfach, CH-8021 Zürich jide37a8a5jm jit0623jm jiy26jm