Customer Support Specialist (m/w/d)

136661 | 80 - 100% | Oerlikon, Zürich | Hybrid

Does the thought of supporting our general agencies and market region managers as a central contact person motivate you? Do you enjoy using your flair for numbers and your know-how to create real added value in the compensation of customer advisors and sales partners?

In this role, you will strengthen the Agency Sales business unit in the Commission Services department at Zurich Schweiz and make an important contribution to our shared success.

As a Customer Support Specialist, you will maintain close contact with the general agencies assigned to you and support them with all questions regarding compensations, settlements, and commissions. In doing so, you will ensure that processes function smoothly, clarifications are carried out efficiently, and our sales partners can rely on dependable and competent support at all times.

What awaits you

• You are responsible for the development, implementation, and optimization of quality controls for compensation elements
• You are responsible for the operational processing of intermediary business (contract administration including settlements)
• You handle the mid-year and annual exit and annual settlements as well as guarantee settlements including super-commission settlements (bonus settlements)
• You manage the First Level Support in MAPRO (provisioning) including administrative support for sales office and commission recipient numbers (field force & sales partners)

What distinguishes you

• Commercial training in the service industry (bank, insurance, fiduciary, etc.) and at least 2-3 years of professional experience
• Strong flair for numbers as well as analytical and networked thinking with the ability to correctly capture customer requests and implement them in a timely and professional manner
• Very good user knowledge of MS Office programs (especially Excel, Access, PowerPoint); knowledge of Zurich IT systems and SAP is an advantage
• Strong team player qualities, enjoyment of contact with internal and external customers, as well as good assertiveness
• German at native level, French and Italian skills are an advantage

Good to know

Part-time or full-time: 80 - 100%

Work location: Oerlikon, Zürich

Start date: immediately or by arrangement

Travel activity: No travel activities

Hybrid working: up to 40%

Everything regarding your application

In a first step, you can apply to us directly online - for this you only need your CV. Further information on the application process can be found here.

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Eleni, Talent Acquisition Consultant, is happy to assist you at +41 44 628 20 51.