Apprenticeship as Specialist Customer Dialogue EFZ Zürich-Flughafen

Do you want to know how professional customer communication works and how you can support people competently? As a Specialist Customer Dialogue at Abraxas, you are the first point of contact for our customers and ensure smooth exchange. Discover during your apprenticeship with us how exciting the combination of communication, service, and IT is - and how you can take on responsibility early on. Your Role ## As a Specialist Customer Dialogue EFZ, you are a specialist in professional customer communication and service. You advise and support our customers regarding various products and services and are their first point of contact for all kinds of concerns. You receive orders, inquiries, and complaints and ensure solution-oriented processing. In doing so, you work in the areas of consultation, support, and communication and conduct conversations via various channels such as telephone, email, or chat. You recognize customer needs, analyze concerns, and find suitable solutions. In addition, you ensure that our customers are supported competently, friendly, and efficiently at all times. Your Profile ## • Completed secondary school with good performance in German and French • Sociable and friendly appearance - also on the telephone • Patient, cheerful, and proactive personality who wants to work with customers • Joy and interest in IT • Eloquence in German, French B1 level (advanced beginner) Please also note the school requirements required for this apprenticeship and read the BIZ documents for this. Our Offer ## Do you need a break from the digital sometime? At our place, pens, paper, and writable walls are available to you at any time for creative ideas. To switch off, you can take a walk around the Circle or relax in our relaxation room. Furthermore, look forward to benefits such as discounted fitness training, the possibility of holiday purchase, and an annual excursion for all apprentices. During your apprenticeship with us, you can expect flexible working hours, 6 weeks of vacation, financial support for school supplies, and many other goodies. During your training, you will be accompanied by committed practical trainers and will take on responsibility early on - because our apprentices are an important part of the team. Sounds exciting? Then apply for the apprenticeship as Specialist Customer Dialogue EFZ starting in August 2027. How to apply: Apply directly via this advertisement. After reviewing your documents, we will contact you and inform you whether and on which date we can invite you to an interview. We require these documents from you: • Cover letter • Current CV with photo • All secondary school certificates • Stellwerk / Multicheck (if available) Please note: For security reasons, we only accept applications online via our job advertisements. If you have questions about the application process, our vocational trainer Bruno Bertelli will be happy to help you.