Front Office Manager 100%

Do you want to become part of an award-winning team? We are looking for a committed and dynamic personality who creates extraordinary guest experiences with passion and lives the unique lifestyle of FIVE Hotels and Resorts together with us. The FIVE Zürich is a multi-award-winning lifestyle hotel with a view of the city center of Zürich and the impressive Uetliberg plateau. The hotel combines Swiss hospitality with the unmistakable glamour and energy of FIVE. With 149 stylish rooms and suites as well as seven innovative gastronomic concepts, FIVE Zürich offers guests from all over the world an incomparable experience. To strengthen our team, we are looking for a Front Office Manager by arrangement. Your tasks - Operational and administrative management of the Front Office - Deputizing for the Rooms Division Manager in their absence - Leadership, coaching, and further development of the Front Office team - Ensuring smooth operations at the reception as well as excellent guest service - Active complaint and quality management with a focus on highest guest satisfaction - Monitoring and optimizing workflows as well as compliance with FIVE standards - Responsibility for duty scheduling, employee training, and performance management - Close cooperation with Housekeeping as well as all operational departments to ensure a seamless guest experience - Support with month-end closures, forecasts, and relevant reports Your profile - Completed training in the hotel industry - Several years of professional experience at the Front Office in a leadership position - Distinctive host personality with a high service orientation - Organizational talent, sense of responsibility, and an independent way of working - Strong communication and motivating leadership personality - Very good German and English skills in speaking and writing; other languages are an advantage - Experience with hotel management systems (preferably Opera PMS) What we offer you - A modern workplace in an internationally renowned lifestyle hotel - A motivated, dynamic, and international team - Attractive development and career opportunities within FIVE Hotels and Resorts - An inspiring working environment with flat hierarchies and short decision-making paths - Employee discounts as well as attractive benefits - The opportunity to actively contribute to the success of an award-winning hotel