Support Specialist Galaxus Mobile

Who we are As a leading e-commerce platform, with a team of over 4'000 employees in Switzerland, Germany and Serbia, we are on the way into new markets. Our engine for this is the will to constantly rethink existing things. Therefore, we are looking for people who work with passion to make things truly better. With us, you will find the freedom and the trust to act independently, to grow with us and to be completely yourself. Act galactically. And stay you. With Galaxus Mobile, we have our own mobile phone subscription, which is largely operated and developed in-house. To strengthen our customer service, we are therefore looking for support. Are you interested in mobile communications, enjoy being in direct contact with customers and value teamwork? Then we look forward to your application! Support Specialist Galaxus Mobile (w/m/d) Your tasks You process all inquiries regarding Galaxus Mobile, from the conclusion to support to cancellation – via telephone, live chat and e-mail You make internal clarifications in order to offer our customers the best possible support In addition to customer contact, you take care of internal tasks, such as troubleshooting mobile number porting in our system You ensure customer loyalty and keep an eye on customer reviews You question existing processes and bring in fresh ideas Your skills You are enthusiastic about mobile communications services and ideally already bring experience in this area as well as enjoyment in customer contact You communicate confidently in German – both orally and in writing. Other language skills, especially ösisch, are a plus You enjoy acquiring new product knowledge and familiarizing yourself with new topics Customer satisfaction is your focus. With your motivation, commitment and flexibility, you find the appropriate solution even in challenging situations Recognizing potential for improvement and implementing changes to increase productivity and effectiveness The ability to adapt to continuous changes in the working environment Why start with us? Values instead of blabla: Cooperative, innovative, piratic, independent, ambitious – we all demand and live these five values. Dare to think for yourself: We encourage everyone to think independently and actively. And love it when you also think boldly, newly and differently. Uncomplicated: We avoid the unnecessary and focus on what is important. From mastering challenges to celebrating our successes. Flexibility instead of bending: In addition to home office possibilities, we enable you to have up to 8 weeks of workation. Furthermore, every position is also possible at an 80% workload. Fast growth: With us, you grow and develop continuously. And receive 2000 EDU points for your further development, so that you do not stand still. Other benefits: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet and TV subscriptions at company rates and other advantages. Diversity is our culture. To form the best team, we are open to people of every background. This means: With us, everyone has the same opportunities. Origin, religion, disability, gender identity, sexual orientation and age play no role. Because inclusion means to us that everyone is welcome and every contribution is valuable. jpid843d02ejm jit0729jm jiy26jm