Store Manager h/f/d 38.5h

• 09 July 2026 • 100% • Indefinite duration • Zürich Store Manager h/f/d 38.5h • Full-time Company description Job description As a store manager, you assume overall responsibility for the success of your store - with a clear focus on creating exceptional customer experiences that sustainably increase sales and profitability. Your leadership is the heart of the store: you lead, inspire, and develop your team to ensure efficient processes and top-notch service. With the right balance between presence on the sales floor and structured work behind the scenes, you create a vibrant and customer-oriented environment where every detail counts. Thanks to your strategic thinking and people-centric approach, your store will not only meet its goals but become a place that customers love to visit again and again. Main tasks • In collaboration with your team, you create an exciting shopping experience - with personalized style advice, in-depth product knowledge, and special customer moments • You analyze sales figures and derive targeted measures to improve performance - the commercial responsibility of your store is in your hands • You lead with passion: inspire and motivate a team of managers, visual merchandisers, and sales advisors to not only meet but exceed service and store standards together • Management of recruitment processes as well as ensuring effective onboarding and training for all new team members • Identify talents and develop individual plans to promote potentials in a targeted manner and actively shape careers • You are responsible for all store operations, including compliance, security, and visual merchandising, and ensure efficient processes as well as the highest standards • Create a positive, inclusive, and motivating work environment where everyone feels valued and can unfold their full potential Qualifications • Customer orientation: you have a strong Customer-First mindset and use customer feedback in a targeted manner to optimize decisions and continuously improve performance • Business acumen: you possess a solid commercial understanding, retail experience, and knowledge of KPIs, and can adapt business objectives to changing customer needs • Team leadership: you know how to inspire, lead, and develop teams and managers in a dynamic environment - with the ambition to constantly exceed service and sales targets • Willingness to learn: you are open to feedback and actively seek opportunities for personal and professional development • Excellent communication: you express yourself with empathy, confidence, and clarity - both in contact with customers and with the team, and convey both operational requirements and long-term visions • Coaching & development: you have experience in providing constructive feedback and supporting the growth of others - as a coach, mentor, and motivator • Adaptability & flexibility: you react confidently to changing priorities, identify opportunities, and integrate different perspectives into your decisions • Operations: you are familiar with the daily requirements in the store in detail - from compliance to security to retail standards - and use this knowledge to successfully lead and develop your team • Flexibility: evening, weekend, and holiday shifts are a matter of course for you • Very good knowledge of German and English Additional information This is a temporary full-time position (12 months) with a contract of 38.5 hours per week. Due to data guidelines, we only accept applications via the career page. Benefits: We support our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you benefit from a 20% employee discount on all H&M group brands - in-store and online. Additionally, all employees participate in our H&M incentive program (HIP), which rewards your contributions and supports your growth within the company. More information about the H&M incentive program can be found here. Furthermore, employees based in Switzerland benefit from: • 25 days of annual leave • External advice for personal and professional challenges • Company benefits • Pension plan • 13th month Inclusion & diversity At the H&M group, we are committed to creating and maintaining an inclusive, diverse, and equitable work environment. Our teams are composed of a variety of people who share and combine their knowledge, experiences, and ideas. The diversity of teams has a positive impact on how we approach challenges, what we consider possible, and how we work with our colleagues and customers worldwide. That's why all aspects of diversity are taken into account in our recruitment process. & Other Stories was founded in 2013 and represents a carefully selected range of shoes, bags, accessories, beauty products, and ready-to-wear, all equally important for a complete look. By clicking on the link above or on any third-party link in this advertisement, you leave this site and access a third-party site where the terms and privacy policy of the third-party site apply