Call Agent 50-100%

Call Agent Your tasks: Acceptance and documentation of telephone calls in the technical and administrative area Processing of customer inquiries and malfunctions in 1st-level support Diverse other administrative as well as coordinative activities Ensuring high customer satisfaction Your requirements: Completed basic training (commercial clerk or retail specialist or similar is an advantage) Existing professional experience in customer consulting / Customer Service / customer service Very good German and French skills or German and Italian skills High customer and service orientation Strong communication skills Readiness for shifts MO – SO/ public holidays between 06:30 – 23:00 What you may expect Home Office possibility after the induction period (3 -4 days / week) A varied activity in a motivated team The induction period on-site extends over a period of 3 months on-site at 100%