Sales & Customer Service Employees 70%

Sales & Customer Service Employees 70% As an employee in Customer Service & Sales, you are a central, sales-strong voice for our company with several locations – via telephone, email, and WhatsApp, you turn customer inquiries into real contracts, with sales talent, conversational confidence, and a fine sense for our customers' needs. Occasionally, you also provide administrative support in the background to ensure that processes surrounding inquiries and contract conclusions run smoothly. Customer Service & Sales First point of contact for customer inquiries (telephone, email, WhatsApp): competent, friendly, and sales-oriented. Conducting active sales conversations and accompanying interested parties until the contract conclusion. Presenting the service offering convincingly and inspiring customers for our offer. Independently pursuing sales targets and closing rates. Professional, proactive follow-up with interested parties, including reactivation of open inquiries. Objection handling for questions regarding price, availability, and services. Recording and maintaining potential customer data. Sending customer information, contracts, and documents via email and post. Accompanying new customers during the contract conclusion and the start regarding administrative questions. Coordination of appointments in cooperation with the locations. Processing complaints or concerns in cooperation with the management. Cross- and upselling of other locations or additional services. Administrative Support Occasionally, in the background — core administration lies with another specialist in the team Occasional support with customer contracts and correspondence. As needed, communication with customers, offices, and authorities. Soft Skills & Requirements Proven experience in telephone and written sales (acquisition, follow-up, closing) is mandatory. Sales talent and closing strength: You know effective consulting and sales techniques and use them convincingly. No hesitation regarding active customer contact: You approach people instead of waiting for inquiries. Result-oriented, resilient personality – staying motivated and persistent even in the face of rejection. Empathy in dealing with customers. Confidentiality and professional handling of sensitive data. Independence, sense of responsibility, and team spirit. Proficient use of Microsoft Office programs, ideally experience with CRM systems. Languages: German (very good oral and written), English (good oral and written). jpid70970f3jm jit0731jm jiy26jm