Customer Service and Support Employee 80-100%

For a successful, internationally active company in the field of medical technology and healthcare based in the Zurich East area, we are looking for an experienced

Customer Service and Support Employee 80-100% #

In this versatile role, you are the first point of contact for our customers – medical practices, doctors, and MPAs; you advise and support them by telephone with technical and application-related questions regarding a modern software solution for medical practices. You analyze incoming requests, develop initial solution approaches, and help customers quickly and competently. You document malfunctions and service requests precisely in the ticketing system and prioritize them according to urgency.
Furthermore, you coordinate the handover of more complex cases to 2nd- and 3rd-level support, ensuring a smooth flow of information. You recognize recurring problem patterns, contribute suggestions for improvement, and actively support the optimization of support processes. Even in demanding situations, you maintain an overview and ensure professional handling of escalations.
With your strong organizational skills and your entrepreneurial as well as coordinative thinking, you are an important support for the Sales Organization. At the same time, you work in a central position with a high degree of personal responsibility and have the opportunity to contribute your ideas and actively help shape processes. Our client offers you a varied and challenging activity in a dynamic environment, careful induction, as well as opportunities for ongoing further training.

To optimally fill this exciting position, you bring basic medical training, ideally as an MPA, as well as sound knowledge of the processes in a medical practice. Additionally, you have experience in dealing with a practice information system. You enjoy telephone customer contact and are characterized by a strong service orientation. As an IT-affine personality, you bring a high degree of interest and curiosity for the digital environment in the medical practice. You are committed, reliable, and resilient, enjoy working in a team, and possess a quick grasp of things. Your customer- and service-oriented way of working is as convincing as your analytical thinking and your ability to act independently and sustainably. You communicate with style in German as well as very well in French and English (spoken and written); language skills in Italian are an advantage.
Have we piqued your interest? Do you meet the above requirements? Then we look forward to receiving your complete application documents (CV incl. work certificates, diplomas etc.) to Mr. Jan Lucarelli, jan.lucarelli@evergreen-hr.ch.